We are looking for two Remote Monitoring Specialists who will be responsible for tracking specific metrics in real-time and sending alerts or notifications to contract customers when readings do not meet set thresholds, making it easier to quickly resolve the issues that are causing them. Due to the nature of this position, a high level of customer interface is required.
Responsibilities:
- Provide battery-monitoring services to contracted customers.
- Collect, report, and archive data as battery issues and conditions occur.
- Evaluate alarm data and take necessary steps to notify the customer with recommendations for addressing any issues in accordance with their contract.
- Provide customers with vital and timely trending and analysis data.
- Maintain a strong comprehension of the company’s battery monitoring data management software with emphasis on data interpretation and necessary follow-up corrective action.
- Have a fundamental understanding of the company’s entire product and service offering.
- Performs other duties as required.
Experience & Education Requirements
- High School Diploma.
- 2 Year Technical Degree or Work Experience in a Technical field is preferred.
- Technical Degree in Electronics is a plus.
Requirements:
- One to two years’ experience in working in or managing a customer support center function.
- A general knowledge or aptitude to learn about battery technology and service requirements for the various battery types.
- Strong computer literacy with an understanding of archiving, trending, and database management.
- Proficient writing skills to facilitate report writing and advisory services relative to the systems being monitored.
- Possess a good business acumen, be a team player and self-driven to achieve agreed to stretch goals.
- Candidate will possess good overall communication skills to effectively interface at all levels.
- Build and effectively manage interpersonal relationships, internally and externally.
- Proven ability to meet deadlines with strong time management skills.
What We Offer
We offer a competitive salary package of $18 - $21 an hour based on experience and education, health benefits (Medical, Dental, Vision, HRA, FSA, Company paid Life Insurance & AD&D, and 401K), paid time off, and a stimulating work environment.
BTECH, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
