Executive Director of MMC
Menlo Medical Clinic | Stanford Medicine Partners
Menlo Park, CA
Stanford Medicine Partners (SMP) is seeking an exceptional healthcare executive to serve as the Executive Director of Menlo Medical Clinic (MMC), a highly respected multispecialty medical group and valued partner of Stanford Medicine.
This is a unique opportunity for a strategic, results-oriented leader to shape the future of a high-performing medical practice known for clinical excellence, physician leadership, and patient-centered care. Serving thousands of patients across the Peninsula, MMC has built a longstanding reputation for delivering outstanding healthcare while fostering a collaborative and innovative care environment.
As Executive Director, you will partner closely with clinical and executive leadership to drive strategic growth, operational excellence, financial performance, and organizational effectiveness. This role will play a pivotal role in expanding access to care, enhancing the patient and provider experience, and advancing MMC's mission while strengthening its position as a leading community-based healthcare organization.
Brief Overview
Reporting to the Chief Operating Officer, the Executive Director has end-to-end accountability for MMC's strategic direction, operating performance, financial stewardship, growth, patient experience, quality outcomes, and workforce engagement across a multi-site ambulatory platform.
What you will do
Enterprise Leadership & Strategy
- Serve as the senior operating executive for MMC, providing leadership across two sites, ~60 clinicians, and 100+ staff to deliver safe, high-quality, patient-centered care.
- Co-develop and help execute the SMP strategic project plan with physician leaders, translating enterprise priorities into measurable annual operating goals.
- Align MMC strategy, performance, and investment decisions with Stanford Medicine enterprise objectives, market strategy, and brand standards.
- Represent MMC in enterprise governance forums; communicate performance, risks, and decisions with clarity and executive-level rigor.
- Champion innovation in ambulatory care delivery, including new operating models, service redesign, and scalable best practices.
- Own access, capacity, and throughput strategy; remove barriers to timely care through demand/capacity management and operational excellence.
- Lead growth strategy aligned to enterprise market priorities, including provider capacity, service line expansion, and community presence.
- Deliver against agreed performance targets (e.g., access, quality, productivity), including external benchmarks such as Vizient where applicable.
- Set and achieve patient experience goals; implement disciplined improvement plans that sustain a premier, consistent experience across sites and modalities.
- Lead workforce engagement strategy; improve engagement outcomes and build a culture of accountability, belonging, and continuous improvement.
Digital Health & Innovation
- Advance a digital health strategy that expands access and improves clinical outcomes, including telehealth, remote monitoring, and digital self-service pathways.
- Optimize Epic-enabled workflows and digital front-door capabilities (scheduling, messaging, eCheck-in, decision support) to reduce friction for patients and care teams.
- Scale and operationalize innovative care models in partnership with clinical leaders, IT, and enterprise digital teams.
- Lead change management for new technology adoption, ensuring governance, training, compliance, and measurable value realization.
Operational & Financial Performance
- Own MMC’s operating plan and P&L performance, including budgeting, forecasting, variance management, and resource stewardship.
- Deliver balanced performance across access, quality, productivity, and financial sustainability using transparent dashboards and operational reviews.
- Lead continuous improvement and standardization (Action) to improve reliability, reduce waste, and enhance team effectiveness.
- Optimize capacity, staffing models, and non-labor spend; ensure appropriate controls and accountability for operational and financial decisions.
- Lead MMC performance in population health (accountable care), including participation in the Medicare Shared Savings Program (MSSP), with disciplined execution against quality, utilization, and total cost of care targets.
- Partner with enterprise teams (quality, care management, analytics, revenue cycle) to drive chronic disease performance, preventive care, and gap closure for attributed populations.
- Strengthen care coordination across the continuum (primary care, specialty, diagnostics, ancillary services) to improve outcomes and patient experience.
- Reduce avoidable utilization through evidence-based workflows, appropriate site-of-care management, and reliable transitions of care.
Physician Partnership & Clinical Excellence
- Build and sustain trusted partnerships with physician leaders and providers; establish shared accountability for outcomes, experience, and performance.
- Advance clinical quality, safety, and evidence-based practice in collaboration with enterprise quality and clinical governance functions.
- Integrate clinical and operational priorities to enable clinicians to practice at the top of license and reduce administrative burden.
- Support provider recruitment, onboarding, and retention; partner on workforce planning and a high-performance clinical culture.
People & Culture
- Build and develop a high-performing leadership team; set clear expectations, coach leaders, and ensure effective operating cadence.
- Create a culture of accountability, psychological safety, and service excellence; proactively address performance and conduct issues.
- Lead talent development, succession planning, and workforce strategy (recruitment, retention, onboarding, learning) in partnership with HR.
- Serve as a visible, accessible leader across sites; strengthen communication, engagement, and cross-functional collaboration.
Quality, Compliance & Patient Experience
- Ensure compliance with all applicable regulatory, licensure, payer, and accreditation requirements; maintain effective controls and audit readiness.
- Advance patient safety and clinical quality through performance improvement, event review, and consistent standards of work.
- Own the end-to-end patient experience strategy (access, service recovery, communication), with clear metrics and sustained improvement plans.
Key Partnerships
- Chief Operating Officer and SMP executive leadership team.
- Physician leaders, site medical directors, and clinical department leadership.
- Clinic leadership (practice managers, nursing/MA leaders, patient services, revenue cycle partners).
- Enterprise partners: Quality & Safety, Compliance/Privacy, HR, Finance, Strategy, IT/Digital Health, Facilities, and Supply Chain.
- Community and external stakeholders as required to support growth, access, and patient experience.
Required Qualifications
- Bachelor’s degree.
- Master’s degree (MBA, MHA, MPH, or related) strongly preferred.
- 7+ years of progressively responsible healthcare leadership experience, including senior-level accountability for operations and results.
- Demonstrated success leading multi-site ambulatory operations and complex, matrixed teams.
- Strong financial acumen with experience managing budgets, forecasts, productivity, and performance improvement initiatives.
- Proven ability to partner effectively with physicians and clinical leaders to deliver quality, access, and patient experience outcomes.
These principles apply to ALL employees:
Commitment to Providing an Exceptional Patient & Family Experience
Stanford Medicine Partners sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, heling and recovery.
Pay: $99.70 - $132.11 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
