What it's Like to Work Here
"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and out customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us as we're growing our team!
A Day in the Life as a Parts & Warranty Strategist
As a Parts & Warranty Strategist, you'll be responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration for Continental's commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers. Responsibilities include:
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Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance
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Exercise independent judgement for over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters
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Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation
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Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards
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Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions
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Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance
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Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements
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Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders
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Advance system, e-commerce, and self-service improvements to reduce transactional support volume
