JOB FUNCTION:
This position provides community engagement to strengthen Clay County families through comprehensive service navigation and direct support. This position works collaboratively on projects creating economic mobility for individuals and families like the Family Resource Center (FRC), Supplemental Nutrition Assistance Program (SNAP), and MNsure health insurance. Additionally, the role provides independent oversight, community outreach, and volunteer opportunities for the Volunteer Income Tax Assistance (VITA) program. The employee is expected to exercise a high degree of discretion and independent judgment while working a flexible schedule that regularly includes evening and weekend hours.
QUALIFICATIONS:
Minimum
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One of the following:
- Associate's degree in a human service-related field
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Thee to five years of relevant experience
- Availability to work a flexible schedule as needed for program operation
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Valid driver’s license and current vehicle insurance
Preferred
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Bachelor's degree in social work or in a human service-related field
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Experience with income tax preparation
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Lived experience or a history working with individuals with low incomes
- PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
o The employee must occasionally lift and/or move up to 50 pounds, but the employee should never lift more than 50 pounds
o Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
o Physical ability to move quickly to respond to children who are very active and may need restraint or redirection to ensure their safety or the safety of others in the environment
§ Daily kneeling, stooping, bending, and sitting on the floor to attend to children’s needs.
- WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o The noise level in the work environment is usually moderate.
AGENCY EXPECTATIONS:
1) Embrace, advocate, and carry out the mission, vision and core values of the Agency and adhere to all Agency Policies and Procedures
2) Familiarize and work toward the achievement of Agency-wide strategic plan goals, strategies and measures.
3) Acts as a role model within, as well as outside the Agency
4) Provide friendly, responsive service to the public, community organizations and to those we serve
5) With a respectful and positive attitude, work with low-income individuals and families with diversebackgrounds
6) Support, develop and maintain productive relationships required to carry out job activities
7) Demonstrate flexible and efficient time management
8) Maintain the security and confidentiality of all records and interpersonal interactions
9) Work effectively and cooperatively with community partners and co-workers
10) Participate in and/or lead Agency committees
11) Embody our commitment to embrace perspectives
ESSENTIAL FUNCTIONS:
Implement Program Activities:
a) Provide coordinated, person-centered support to individuals and families by completing intakes, identifying needs, and assisting with navigation and application for services
b) Connect participants to community resources, including arranging translation services as needed, and distribute flexible funding when available to address urgent needs
c) Support the organization’s mission by collaborating with the Family Resource Center Core Team to foster strong, healthy, and resilient families
d) Lead the Volunteer Income Tax Assistance (VITA) program by recruiting, training, and supervising volunteers, and managing day-to-day operations to ensure high-quality, compliant tax preparation services in accordance with IRS guidelines
e) Oversee tax preparation activities including screening, return preparation, quality review, electronic filing, and secure record retention, while maintaining strict confidentiality of taxpayer information
f) Serve as the primary point of contact for taxpayer inquiries year-round and provide ongoing assistance with tax-related filings, including Property Tax Refunds and Renter’s Credits
g) Conduct outreach and education on programs and benefits available to low-income households (e.g., EITC, Child Tax Credit, MNsure, SNAP)
h) Travel to regional tax sites as needed and participate in ongoing professional development, including IRS and Department of Revenue trainings and webinars
i) Schedule and coordinate training and education including Homebuyer Education and Financial Fitness
j) Coordinate services for families enrolled in the FAIM program for asset development
k) Act as the main point of contact for volunteer opportunities within the agency
Data and Documentation
a) Assist in reporting of program outcomes
b) Collect and track data and outcomes of those being served. Enter data into data management system(s)
c) Assist with grant reporting and monitoring as requested
Agency and Division Support
a) Represent Agency in communities we serve
b) Align and build on efforts to achieve a shared vision and common goals in serving people
c) Assist with Agency projects as requested
d) Attend and participate in agency, community and state meetings as requested
e) Participate in agency provided trainings and seek out additional training to enhance professional development
f) Assist with onboarding and training of Agency team members as requested
g) Compile and submit required documentation
h) Availability to work designated Agency hours for your Division and position
Commit to, embrace, and uphold the CAPLP Core Values
1) Raise the Bar:
We always strive for excellence and never settle for the status quo
Be your best self; Hold yourself and your team accountable; Always best practice
2) Be Brave:
We challenge ourselves to go further than before, endure obstacles and try new things
Think outside the box; Take risks; Say the hard things; Be part of the solution
3) Do the Right Thing:
We have the strength of character to do the right thing even when it’s not easy
Lead by example; Be mission-driven; Be professional and ethical, even when no one is looking
4) Care for Each Other:
We respect, trust and care for ourselves, our customers and our teammates
Be kind; Assume the best; Take time to build relationships; Celebrate success
5) Help People:
We help people to help themselves and each other, focusing on those who need us most
Show compassion; Embrace perspectives; Go the extra mile
