Logan Legacy Group is hiring an Customer Account Associate (AT&T) to support customer outreach and service efforts related to AT&T Fiber. In this role, the Customer Account Associate will connect with customers, answer questions about internet services, and help individuals better understand account overviews.
We are looking for someone who enjoys working with people, communicating clearly, and creating positive customer experiences. The Customer Account Associate (AT&T) will receive hands-on training, ongoing support, and opportunities to build professional communication and customer support skills in a team-oriented environment.
Core Functions of the Customer Account Associate (AT&T)
- Speak with customers about their current internet services and answer general questions about AT&T Fiber.
- Provide friendly, informative, and professional customer support during in-person interactions.
- Assist with account setup, order processing, and service information while ensuring accuracy and attention to detail.
- Maintain a positive customer experience by addressing concerns and providing timely follow-up when needed.
- Represent AT&T Fiber with professionalism and strong communication skills in customer-facing environments.
- Work closely with team members and leadership to stay informed on current products, promotions, and customer service practices.
- Support customer retention efforts by building rapport and creating a welcoming experience for each customer interaction.
Preferred Skills for an Customer Account Associate (AT&T)
- Strong communication and interpersonal skills.
- Comfortable interacting with customers in a professional setting.
- Customer-focused mindset with a positive and approachable attitude.
- Ability to learn new products, services, and technology information.
- Organized, dependable, and detail-oriented.
- Previous customer service, retail, hospitality, or sales experience is helpful but not required.
Pay: $900.00 - $1,300.00 per week
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
