Experienced Account Resolution Professional

Job Details

Experienced Account Resolution Professional

In-Office only ● Monday thru Friday 8am to 5pm

$2500.00 Sign on bonus (dependent on experience)

Up to $27.00 per hour (dependent on experience)

Responsibilities:

· Handle inbound and outbound collection calls in a professional and courteous manner.

· Collect on delinquent accounts across bank, retail and credit union portfolios.

· Negotiate payment arrangements, and work with consumers to resolve outstanding account issues.

· Conduct account research, reconciliation, and detailed documentation of collection activities.

· Ensure compliance with all applicable federal, state and company regulations and policies.

· Meet or exceed established productivity, quality and performance goal.

Benefits:

· Uncapped bonus potential.

· 3 weeks paid training

· Medical, dental, vision, and 401(K)

· Paid time off (vacation, holiday, sick time)

Responsibilities:

· Minimum 4 years of collections experience REQUIRED.

· Previous experience in bank, retail, or credit union collections preferred.

· Prior call center experience strongly preferred.

· Excellent communication, customer service, and negotiation skills.

· Ability to work independently and manage time effectively in a fast-paced environment.

· Strong computer proficiency, including accurate typing and data entry skills.

· Experience with skip tracing and account location techniques is a plus.

· Bilingual skills, particularly Spanish, are a plus.

Pay: Up to $24.00 per hour

Benefits:

Work Location: In person