AUTOMOTIVE SERVICE MANAGER
ARE YOU A MANAGER — OR ARE YOU A LEADER?
There is a difference.A manager watches the numbers.
A leader drives them.We are seeking a
highly experienced Automotive Service Manager to lead a busy franchise dealership service operation in
Jackson, Tennessee.This is
NOT an entry-level management position.NON-NEGOTIABLE REQUIREMENTMinimum FIVE (5) YEARS of successful automotive service management experience in a FRANCHISE NEW-CAR DEALERSHIP.This requirement is non-negotiable.If you don't have the experience, this isn't the position for you. If you do —
keep reading.WE WANT A WORKFLOW MAGICIAN.You understand the entire machine:
Appointment Write-Up Dispatch Diagnosis Authorization Parts Production QC DeliveryYou know what's in your shop, why it's there, what it's waiting on, who's responsible for the next step — and
you make things move.You understand technician productivity, efficiency, dispatch, shop capacity, HPRO, ELR, gross profit, CSI, customer retention and repair-order cycle time.Most importantly, you understand that
TIME IS INVENTORY.WE WANT A LEADER.You don't manage from behind a closed office door.You're on the drive. You're in the shop. You coach advisors. You communicate with technicians. You work with Parts. You solve problems.You set expectations, measure results and hold people accountable.You are
energetic, process-driven, customer-focused and team-focused.You know how to build people, improve performance and create a culture where employees want to WIN.
CUSTOMER EXPERIENCE MATTERS.Customers should never have to wonder what is happening with their vehicle.Communication matters. Follow-up matters. Keeping promises matters.
Fixing the vehicle correctly matters.You will be expected to create a culture of proactive customer communication and exceptional service.
WHAT YOU'LL OWNDaily service department operations and workflowTechnician dispatch, productivity and efficiencyCoaching and development of advisors and techniciansCustomer satisfaction and retentionRepair-order cycle time and work-in-processDepartmental sales, gross profit and KPI performanceRecruiting, developing and retaining great peopleManufacturer and warranty processesQuality control and operational accountabilityBuilding a winning service culture
REQUIRED5+ years franchise new-car dealership Service Manager experienceProven fixed-operations leadership successStrong understanding of dealership financials and KPIsExceptional workflow and organizational skillsStrong leadership, communication and problem-solving abilitiesHigh energy and a relentless sense of urgencyCustomer-first mentalityAbility to coach, develop and hold people accountableProfessional integrity and strong characterAbility to perform the essential functions of the position, with or without reasonable accommodation
Professional references requiredWHAT WE OFFERCompetitive compensation based on experience and demonstrated performance, applicable company benefits, and the opportunity to lead and build a high-performing service operation with an established automotive organization.We're not looking for someone to simply
maintain a department.
We want someone who can BUILD one.Someone who understands that productivity doesn't happen by accident, customer retention is earned, and culture starts with leadership.
ARE YOU A MANAGER?OR ARE YOU A LEADER?If you have the required experience and you're ready to lead from the front, APPLY TODAY.Equal Opportunity Employer. Employment decisions are based on job-related qualifications and business needs without unlawful discrimination based on any status protected by applicable federal, Tennessee, or local law. Reasonable accommodations are available as required by applicable law. Employment eligibility and any applicable pre-employment screening will be handled in accordance with applicable law and company policy.
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