Job Summary:
We are seeking an organized and customer-focused Hotel Sales Coordinator/Assistant to join our dynamic sales team for a growing hotel management company. This role supports the sales department with a focus on group sales coordination and administrative tasks for several hotel properties our sale's team supports, helping ensure a seamless experience for clients and internal teams. You'll play a key role in assisting with group bookings, event coordination, and day-to-day administrative operations for our hustling sales team.
This is a great opportunity for a parent re-entering the workforce, someone with experience in hospitality wanting to experience a different side of the industry, new graduates, or someone simply looking for a meaningful role in a supportive environment. Typical office hour shifts with a min. requirement of 32 hours per week within M-F mid-day hours. This is a fully on-site, non-remote position.
Key Responsibilities:
Group Sales Support:
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Assist Sales Manager(s) and Director with group inquiries, proposals, and contracts for meetings, events, and maintenance of group room blocks.
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Coordinate group reservations, rooming lists, and special requirements with the front desk and reservations teams.
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Communicate with clients and event planners to confirm details, timelines, and requirements of hotel policies and procedures.
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Ensure accurate data entry for group bookings in the PMS and sales systems.
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Help prepare weekly/monthly internal group memos, BEO's and maintain function sheets.
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Follow up with client's post-event to gather feedback and encourage repeat business.
Sales Administration:
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Prepare and distribute sales reports, pace reports, and other documentation as needed on a daily, weekly, and monthly basis.
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Maintain organized and up-to-date client files, contacts, and correspondence in CRM systems (e.g., Delphi, ARMS).
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Draft proposals, contracts, and presentations for potential clients.
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Coordinate with internal departments to support sales efforts.
Client RelationsCommunication:
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Respond promptly to incoming sales inquiries via phone, email, or walk-ins.
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Assist in organizing site tours and follow-up communication with prospective clients.
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Represent the hotel professionally in all interactions, maintaining a customer-centric attitude.
Qualifications:
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Strong computer skills required (MS Office Suite-Word, Excel, PowerPoint, Outlook).
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Excellent verbal and written communication skills.
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High attention to detail, time management, and organizational skills - you will be accountable for deadlines.
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Ability to manage multiple tasks and prioritize in a fast-paced environment.
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A team player with a positive and professional attitude, you are the face of the sales department and our company.
Preferred Traits:
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Previous experience in hotel sales, front office, reservations, or event coordination is a plus but not required.
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Preferred experience in hotel or sales operation systems tools a plus, but we are willing to train the right person.
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Previous administrative or office experience is a MAJOR plus.
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Familiarity with group sales cycles and hotel operations, specifically for Marriott or Hilton properties.
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Customer-service mindset with a solutions-oriented approach.
