Job Title: Front Desk Supervisor
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Job Type: Full-Time
Location: Comfort Inn Atlanta
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Job Summary:
The Front Desk Supervisor oversees the daily operations of the front desk to ensure a smooth check-in/check-out process, exceptional guest service, and the overall satisfaction of all guests. This role requires strong leadership, problem-solving skills, and a passion for hospitality. The Front Desk Supervisor acts as a key liaison between the front desk team and management.
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Key Responsibilities:
- Supervise and support front desk agents in all daily front office operations.
- Ensure efficient and professional handling of guest check-ins, check-outs, reservations, and inquiries.
- Resolve guest concerns or complaints in a timely and courteous manner.
- Train, coach, and motivate front desk staff; provide feedback and performance evaluations.
- Monitor front desk supplies and coordinate with housekeeping and maintenance departments as needed.
- Assist in creating staff schedules to ensure adequate coverage.
- Uphold company policies, procedures, and brand standards.
- Perform front desk duties as needed during peak times or staff shortages.
- Maintain accurate records of room availability, reservations, and guest accounts.
- Ensure a clean, organized, and welcoming front desk environment.
- Handle cash and credit transactions accurately and securely.
- Prepare and communicate daily shift reports and handovers.
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Qualifications:
- High school diploma or equivalent (hospitality degree preferred).
- 2+ years of front desk or customer service experience in a hotel or hospitality environment.
- 1+ year of supervisory or team lead experience preferred.
- Proficient in hotel management systems (e.g., OPERA, PMS, or similar).
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong attention to detail and organizational abilities.
- Able to work flexible hours including weekends, holidays, and evenings.
- Professional appearance and demeanor.
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What We Offer:
- Health and wellness benefits
- Opportunities for growth and advancement
- Training and development programs
- Employee discounts on hotel stays and services
