POSITION PURPOSE:
Provide courteous assistance to patients and referring physician offices while guiding each through the scheduling/check in process.
SKILLS AND ABILITIES:
1. Ability to work in fast-paced, high productivity environment.
2. Ability to exercise judgement and make decisions.
3. Excellent communication skills to communicate with patients.
4. Ability to document accurately and concisely.
5. Careful attention to detail.
6. Ability to maintain patient confidentiality.
7. Ability to answer multi-phone line.
JOB DUTIES:
1. Answers incoming calls.
2. Schedule appointments for patients.
3. Patient registration which includes verifying benefits and obtaining and authorizations as needed.
4. Be conscientious of patient concerns and answers questions politely and effectively.
5. Follow policies and procedures for doing each task assigned.
QUALIFICATIONS:
1. Front desk/patient check in experience
2. Basic EMR experience preferred
3. Strong ability to multitask
4. Professional presentation and ability to interact well with others is mandatory
