Role and Responsibilities
The Fitness Service Associate is responsible for providing excellent customer service including monitoring the safety and cleanliness of all areas.
Specific Responsibilities
Essential Functions
- Provides excellent customer service and exhibits a positive work attitude. Greet and engage all members cordially and by name whenever possible. Remain visible and accessible to members and visitors while on duty to answer questions.
- Works collaboratively with FWR staff and management team to solve customer services issues.
- Continually monitor area for safety, cleanliness, and general maintenance needs.
- Cleans areas as required and wears proper protection when cleaning and handling food and providing first aid care.
- Reviews and understands information included in the Agency manual and FWR hiring packet.
- Knowledgeable of on daily, weekly and monthly programs and activities in order to answer customer questions in person and/or over the phone.
- Ensure that all service supplies and amenities are available and fully operational during work hours. Keep locker rooms clean and well stocked for member use.
- Ensure that towels are cleaned, folded, and are available to members on an ongoing basis.
- Confirm all persons entering FWR area or Club J locker rooms have the proper membership access cards.
- Attends meetings and special events as requested by supervisor.
- Administer emergency care to members and guests in need of assistance
- Work as a TEAM with all other departments
- Other duties and responsibilities as assigned by supervisor
Other Functions
- Ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
- Represent the Agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
- Treat fellow staff with respect.
- Upholds the professional standards of his/her field and always acts in a manner that is consistent with the best interests of The J and will protect and enhance its reputation and standing in the community.
- Adheres to The J’s code of ethics and avoids any real or perceived conflicts of interest.
- Shows respect for co-workers and members and an understanding of and appreciation for the diversity of the Agency’s staff, members, and audiences.
- Aspires to excellence in all aspects of his/her work and serves as a model for others.
- Be knowledgeable about all programs and activities offered by Active Wellness
- Promote club services and activities
- Assist with keeping the club well stocked and clean
- Handle injury and illness and security incident reporting
Qualifications and Education Requirements
- High School Diploma or equivalent Previous health club, fitness or personal training experience is a plus.
