Job Summary: The Customer Service Representative (CSR) forms positive relationships with customers by answering questions, providing information about district programs and events, and processing activity registration requests in a manner that is courteous and professional. As the first point of contact for customers, the CSR must be well informed, friendly, and able to communicate effectively. This position requires excellent customer service skills, computer proficiency, and the ability to make sound decisions autonomously. This is a part-time (PT-2) year-round position. Benefits listed below.
Supervisory Responsibilities:
Overall Essential Duties/Responsibilities:
Provide information to the public regarding programming at the Community Recreation Center and throughout the district
Process registration requests for classes, lessons, activities, facility rentals, beach/pool, dog beach, and parking passes
Field and direct telephone calls made to the Community Recreation Center main line
Communicate facility expectations with patrons.
Actively support the agency's risk management protocol that will effectively control and reduce accidents
Obey the practical safety rules, regulations and procedures established by the Safety Committee
Promptly report all unsafe actions, practices or conditions to the immediate supervisor
Attend and participate in required safety trainings
Perform other related duties as assigned, based on agency needs
Reconcile and close-out daily sales receipts and daily reports using established batching procedures
Follow opening, mid-day, and closing shift responsibilities daily as outlined in the Facility Checklist
Perform opening, mid-day, and closing duties diligently and safely
Walk frequent laps around the facility for safety, maintenance, and cleanliness checks
Actively contribute to the Park District's sustainability goals
Safety Responsibilities:
Actively support the safety program that will effectively control and reduce accidents
Obey all Park District and departmental safety rules, regulations and procedures established by the Wilmette Park District safety program that are pertinent to the activities conducted at the facility and property
Promptly report all unsafe actions, practices or conditions to the immediate supervisor
Attend and participate in required safety training
Review all accident and incident reports that occur under the area of responsibility with the supervisor
Required Skills/Abilities (Technology, Mathematical, Language):
Must be knowledgeable about Wilmette Park District facilities, staff, events, and activities
Excellent verbal and written communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schedules, and procedural manuals
Excellent organizational skills and attention to detail
Strong problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Strong computer/technology skills with the ability to learn nuances of registration software
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and/or Experience:
High school diploma or equivalent
At least two (2) years related experience preferred
Must be at least 18 years of age
Physical Requirements/Work Environment:
Prolonged periods of sitting at a desk and working on a computer
Occasionally required to stand, walk, sit, and climb or balance
Tolerate a moderate to high noise level at times, the noise level is moderate to high at times
Regularly required to talk or hear
Frequently required to use hands to handle or feel objects, tools, or controls
Must regularly lift and/or move up to 25 pounds
Required Certificates/Licenses/Registrations:
POOL & BEACH MEMBERSHIP
X
X
GOLF MEMBERSHIP UNLIMITED PLAY
GOLF MEMBERSHIP OFF PEAK LIMITED PLAY
X
RECREATIONAL PROGRAM CLASSES,
GROUP LESSONS AT ANY PARK OR FACILITY,
ICE PRIVATE LESSON RENTAL & FACILITY RENTAL
X
GOLF/TENNIS PRO SHOP DISCOUNT
COST + 15%
