Overview:
To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.
Responsibilities:
- Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
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Be responsible for the cleanliness of the immediate work area as well as the general property.
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Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
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Be courteous to all guests and fellow associates.
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Communicate effectively with peers, management, line and front of the house employees.
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Practice effective listening (seek to understand).
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Performs related duties as required.
Additional Duties & Responsibilities:
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Book and schedule services for Spa & Salon appointments using Spa Soft program.
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Answer emails sent to spa.
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Greet all guest coming into spa and assist their necessary needs.
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Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
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Maintain the waiting area: keep brochures and required forms in stock.
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Provide general information: address guests' questions regarding spa services and policies.
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Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
- Sets up and maintain required files.
Qualifications:
- Pleasant disposition and professional appearance that gives a positive image to Spa guests.
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Must have strong customer service skills.
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Must have strong communication skills.
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Must have ability to implement and uphold service standards.
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Must have ability to prioritize and organize work assignments.
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Must have ability to interact with all associates and resort guests.
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Must be able to effectively handle stressful, high-pressure situations.
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Must be able to stand or walk for long periods of time.
Experience, Education, & Licensure:
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High School education or equivalent.
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Must be able to speak, comprehend, read, and write English.
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Previous hospitality experience preferred.
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Forbes knowledge preferred.
Compensation
Base Pay Start Rate: $20.79/Hr. + Included in the service charge distribution
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
