The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. CSR is the relationship and communication link between the customer, sales, and operations. It proactively serves as a critical point of contact for order management, service support, problem-solving, and relevant project information for internal and external customers.
The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.
Key Duties & Accountabilities
- Process and confirm orders and/or communicate what needs to be ordered, the day they are received
- Answer phones by the 3rd ring, and all emails by the end of each day
- Build, maintain, and keep price lists current to protect and maintain GP margins
- Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
Educational/Training Requirements/Experience
- High School diploma/GED, BA/BS degree preferred
- Experience in a customer service role
- Experience in manufacturing (corrugated preferred*) or distribution environment
- Amtech or other distribution order management software
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
