A busy Urology practice in Phoenix, AZ is seeking energized candidates for front office check in/ check out, and call center representatives. These position will answer high volume calls, update demographics and insurance information, collect co-pay and overdue balances, take phone messages in the EMR, coordinate testing and print orders. They will also help with Medical Records and Incoming Referrals.
Bilingual in Spanish a plus.
Responsibilities Include (but are not limited to) the following:
Strong Customer Service Skills
Pleasant Phone Manner
Ability to work in a fast paced environment
Ability to multi-task
Strong Computer Skills
Job requirements Include (but are not limited to) the following:
Answer incoming phone calls while providing excellent customer service
Schedule patient appointments
Converse with patients, addressing all requests and concerns, in a courteous and respectful manner
Collect and verify demographic information: Such as patient name, date of birth, address, phone number and insurance carrier.
Call patients to confirm appointments or reschedule cancelled appointments
Must be able to work in a fast paced environment and have a positive attitude. We have a great work environment and only want to add team players!
No weekends! Off Friday afternoons! Paid Holidays!
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Language:
Work Location: In person
