Join Our Rapidly Expanding Team: Retention Manager
Are you a master of negotiation, building instant rapport and making customers feel comfortable with their decision? Do you have the unique ability to turn a "no" into a "yes"?Uncertainty into certainty?
We are a growing & expanding personal lending firm with alternative debt consolidation products experiencing a major surge in demand. We are seeking a highly skilled, persuasive Retention Manager to act as a crucial "second voice" for our organization.
In this role, you will be the final line of defense, connecting with clients who are considering cancellation. You won’t just be saving files; you will be helping clients realize the long-term value of their financial commitment and steering them back toward success.
Why This Role?
This is a performance-driven position designed for a seasoned professional who wants to be rewarded for their expertise. You will have a clear path to leadership as our company continues its rapid expansion.
Competitive Compensation Structure: This role features a base salary complemented by a lucrative override structure. You are directly compensated for every deal you successfully save, aligning your personal success with the company’s bottom line.
High-Impact Responsibility: You are the pivotal point of contact for our most delicate client situations. Your ability to alleviate concerns, rebuild trust, and provide clarity will have a massive impact on our growth.
Leadership Opportunity: As a rapidly growing firm, we are looking for someone to eventually step into a leadership capacity. We want you to help us build out our retention processes, mentor junior staff, and scale our operations.
Dynamic, Supportive Culture: You will be working directly with leadership in a small, agile environment where your voice is heard and your contributions are immediately visible.
Your Role
Expert Client Consultation: Proactively reach out to clients signaling intent to cancel. Use your experience to identify underlying objections and address them with empathy, authority, and financial expertise.
Negotiation & Problem-Solving: Pivot the conversation from frustration to solutions. You will be expected to effectively communicate the long-term benefits of our services and tailor responses that resolve the client's specific pain points.
Performance Optimization: Track and analyze your "save" rates to continually refine your pitch and strategy.
Process Development: Work closely with the executive team to identify trends in cancellation requests and help iterate on our service offerings to reduce churn company-wide.
What We’re Looking For
Experience: You bring 3–5 years of proven experience in high-stakes sales. Candidates with a background specifically in Debt Resolution or Personal Lending Sales will be prioritized for your deep understanding of financial services and client concerns.
Conflict Resolution Skills: You remain calm under pressure and have a natural, professional tone that disarms tension and fosters trust.
Financial Literacy: You can quickly analyze a client's financial picture and explain complex debt-related concepts in simple, accessible terms.
Goal-Oriented Mindset: You are highly motivated by performance-based metrics and are constantly seeking ways to increase your conversion rate.
Ready to lead our retention strategy and grow with us?
If you are a high-level communicator who thrives on solving problems and retaining customers, we want to talk to you. Please send your resume and a brief overview of your most successful "save" experience to [email protected].
In your experience, what is the most important element of rebuilding trust with a client who is ready to walk away?
Pay: $100,000.00 - $200,000.00 per year
Work Location: In person
