Summary
Our Sales Associates are critical to the success of our stores. As a Sales Associate, it’s your job to create the best possible customer
experience. It’s your job to listen to each customer and offer recommendations and current product knowledge in response to their
needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our
customers while sharing your love and passion for our products. As a Sales Associate, you operate as part of dynamic team and you
cooperate to achieve business goals.
Description
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You
understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they
enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide
exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful
attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress
code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
In your role as a Sales Associate, you understand that your role extends beyond the sales floor. You know how to operate the cash
register, handle money accurately, check inventory daily and ensure products are stocked and available for customers, and
merchandize product in accordance with Visual Merchandising standards. You also maintain a clean and well-organized back-stock
area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and
respond to theft in accordance with our policies. As an UGG Sales Associate you understand that you are an integral part of a team;
you report to work on time and notify your Store Manager in advance if you will be late or absent.
Core Competencies
As a successful Sales Associate, you know how to:
- Ensure the highest level of customer service possible as outlined in our Service Training Program
- Prioritize brand and product knowledge training in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with agility
Pay: $16.50 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
