Customer Care & Operations Specialist
Do you enjoy helping people, staying organized, and working in a fast-paced environment where no two days are the same?
On3 Sports is looking for a friendly, energetic Customer Care & Operations Specialist to join our print publishing team. This position combines customer service with hands-on operational responsibilities supporting our nationally recognized college sports magazines and books.
If you enjoy talking with customers, juggling multiple priorities, solving problems, and staying busy throughout the day, we'd love to meet you.
What You'll Do
Every day is a little different. Responsibilities include:
- Answer incoming customer phone calls with a professional, friendly attitude
- Respond to customer emails regarding subscriptions, orders, and account questions
- Process magazine subscriptions and book orders accurately
- Prepare outgoing mail, shipping labels, and daily mailings
- Process incoming mail and customer correspondence
- Transport outgoing mail to the downtown Durham Post Office as part of the daily mailing process.
- Perform data entry and maintain accurate customer records
- Assist with a variety of administrative and operational projects
- Help support our publishing team during busy production and football seasons
What We're Looking For
The ideal candidate:
- Has a positive, upbeat attitude and genuinely enjoys helping people
- Thrives in a fast-paced environment with changing priorities
- Can comfortably multitask while maintaining excellent attention to detail
- Is organized, dependable, and takes initiative
- Communicates professionally by phone, email, and in person
- Is proficient with Microsoft Word and Excel and comfortable learning new software
- Has at least two years of customer service, administrative, or office experience
- Works well as part of a small, collaborative team
Additional Requirements
- Valid driver's license and reliable personal vehicle required.
- Daily trips to the downtown Durham Post Office are part of this position.
- Ability to lift and carry boxes and mail trays weighing up to 30 pounds.
Benefits
· Health insurance
· Vision and dental insurance available at group rates
· 401K available
· Flexible Time off (PTO), but must be sensitive to publication schedule
· Paid training
· Free parking
About the Position
This is a full-time, permanent, on-site position based in our Durham, North Carolina office (near Duke University). This is NOT a remote position. If you're looking for a career where you'll stay engaged, interact with great customers, and be an important part of a small, successful publishing company, we'd love to hear from you.
Pay: $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience:
- Customer support: 1 year (Required)
Shift availability:
Ability to Commute:
- Durham, NC 27705 (Required)
Work Location: In person
