Hiring Opportunity: Columbus OH
Our client is looking to hire on an Order Management Specialist to join their team! Our client is a company here in Columbus that is set to experience HUGE growth over the next 10 years. They are a US based company that specializes in the manufacturing of products for the medical and research industries, and the growth potential is there for any individual looking to join their team and make a difference.
The Order Management Specialist is responsible for managing electronic data interchange (EDI) transactions for large retail customers, ensuring accurate processing of purchase orders, timely order fulfillment coordination, and creation and transmission of Advance Ship Notices (ASNs).
Responsibilities:
- Receive, review, and process incoming EDI purchase orders (e.g., EDI 850 transactions).
- Validate order accuracy, including pricing, quantities, ship-to locations, and delivery dates.
- Enter and manage orders within ERP systems, ensuring alignment with EDI data.
- Prepare, validate, and transmit ASNs (EDI 856) in compliance with customer routing guides.
- Ensure ASN accuracy, including carton/pallet configuration, GTINs, lot/batch data (if applicable), and shipment details.
- Coordinate with warehouse/shipping teams to ensure physical shipments match ASN data.
- Ensure adherence to retailer-specific EDI and logistics requirements (e.g., Walmart compliance standards).
- Monitor and resolve compliance errors, chargebacks, and disputes related to EDI transactions.
- Maintain up-to-date knowledge of customer routing guides and EDI specifications.
- Act as the primary point of contact for order-related communication with key accounts.
- Coordinate with supply chain, production, and logistics teams to ensure on-time, in-full (OTIF) delivery.
- Manage order changes, cancellations, and back orders.
- Investigate and resolve EDI transmission errors, data mismatches, and system issues.
- Work with IT or EDI providers to troubleshoot mapping or connectivity problems.
- Ensure order fulfillment aligns with available inventory and production schedules.
- Support allocation processes for high-volume or priority customers.
- Track and report key performance indicators such as OTIF, ASN accuracy, and chargeback rates.
- Analyze trends and recommend process improvements.
- Maintain documentation for EDI processes, workflows, and customer requirements.
- Identify and implement process improvements to enhance accuracy and efficiency.
- Work closely with Customer Service, Logistics, Warehouse, IT, and Sales teams.
- Support continuous improvement initiatives across order fulfillment processes.
Qualifications:
- Minimum of 3-5 years of experience in EDI, order management, Logistics or customer Service.
- Experience working with large retail customers (e.g., Walmart, Target, Amazon) strongly preferred.
- Familiarity with EDI transaction sets such as: 850 (Purchase Order), 855 (PO Acknowledgment), 856 (Advance Ship Notice), 810 (Invoice)
- Experience with ERP systems
- Understanding of retailer compliance requirements and routing guides.
- Strong attention to detail and data accuracy.
- Ability to manage high transaction volumes with tight deadlines.
- Problem-solving skills for resolving discrepancies and system issues.
- Strong communication and coordination skills across teams and with customers.
- Experience with EDI platforms (e.g., SPS Commerce, TrueCommerce, Cleo, etc.).
- Proficient in Microsoft Excel (data validation, analysis) and other Office tools.
