Front Desk Receptionist / Patient Coordinator
Company: Wake Medical Supply, LLC
Location: Raleigh, NC
Job Type: Part-Time
About Us
Wake Medical Supply, LLC is a growing Durable Medical Equipment (DME) provider serving patients throughout North Carolina. We are committed to delivering quality medical equipment and exceptional customer service while helping patients receive the care and supplies they need.
Position Summary
We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist/Patient Coordinator to join our team. This position serves as the first point of contact for patients, providers, and insurance companies. The ideal candidate has excellent customer service skills, can multitask in a fast-paced medical office, and is eager to learn medical insurance verification and DME procedures.
Responsibilities
- Welcome patients and visitors professionally.
- Answer and direct incoming phone calls.
- Register new patients and update existing patient information.
- Collect and verify patient demographics, insurance information, and identification.
- Verify insurance eligibility and benefits with Medicare, Medicaid, and commercial insurance plans.
- Create and maintain patient files (paper and electronic).
- Upload and scan documents into patient records.
- Process referrals from physician offices.
- Request missing documentation, including prescriptions, office notes, and supporting medical records.
- Communicate with physicians' offices regarding incomplete orders.
- Track pending orders and follow up within 48–72 hours.
- Schedule patient deliveries and coordinate with the delivery department.
- Answer patient questions regarding order status.
- Maintain accurate documentation in company software.
- Collect patient emails for portal registration and secure communication.
- Maintain a clean and organized reception area.
- Assist with general administrative duties as assigned.
Qualifications
- High school diploma or GED required.
- Previous medical office, receptionist, customer service, or administrative experience preferred.
- Experience with insurance verification is a plus.
- Strong computer skills and ability to learn new software quickly.
- Excellent communication and phone etiquette.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.
- Bilingual (English/Spanish) is highly preferred.
Preferred Experience
- Medical office experience
- Durable Medical Equipment (DME)
- Medicare and Medicaid verification
- EMR/EHR software
- Office Ally or similar medical software
- Microsoft Office (Word, Excel, Outlook)
Benefits
- Paid training
- Paid time off
- Holiday pay
- Opportunities for growth and advancement
- Supportive team environment
Schedule
Monday – Thursday
9:30 AM – 4:30 PM
What We're Looking For
We are looking for someone who is dependable, compassionate, highly organized, and takes pride in providing outstanding customer service. If you enjoy helping people and want to grow in the healthcare industry, we'd love to hear from you.
Job Type: Part-time
Pay: $16.50 - $18.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- DME: 1 year (Preferred)
Language:
License/Certification:
- Medical Billing Certification (Preferred)
Shift availability:
Ability to Commute:
- Raleigh, NC 27615 (Required)
Work Location: In person
