DOUGLAS Company has been designing, manufacturing, and importing quality stuffed toys for 70 years in Keene, New Hampshire. Our strength and continued growth come from a committed, creative, and enthusiastic team who share a passion for what we do and a desire to carry forward the rich heritage of DOUGLAS Company.
DOUGLAS is currently seeking a Customer Service Assistant to join our Promotional Sales Division.
Job Title: Customer Service Assistant
Department: Promotional Products Division
Reports to: Promotional Sales Manager
Job Summary: Provide daily Customer Service for Promotional Sales Division
Key Responsibilities:
- Provide exceptional customer service by maintaining daily order processes –
- answering phone inquiries and emails expediently and entering new orders
- Quote and schedule shipping/freight, both small package and palletized
- Arrange sample shipments as requested
- Provide overall sales support focused on established goals
- Data entry and reporting as needed
- Interact with various internal departments and outside vendors
Skills Required:
- Strong customer service work ethic with a positive outlook and proactive attitude
- Effective communication skills both verbal and written
- Acute attention to detail
- Time management and adaptability in an environment of changing priorities
- Familiarity with Microsoft Office (Word, Outlook, Excel) and Google Sheets
Education/Experience:
- High school diploma or equivalent
- 1-3 years of experience via jobs or internships preferred
- Familiarity with promotional products, printing, and SAP are all a bonus but not required
Full-time hourly position with vacation, insurance, and 401K plan available.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Education:
Experience:
- administration: 2 years (Required)
Ability to Commute:
- Keene, NH 03431 (Required)
Ability to Relocate:
- Keene, NH 03431: Relocate before starting work (Required)
Work Location: In person
