Job Title: Adjustment Analyst I
Reports to: Director of Credit
Under direction of the Director of Credit and Credit Managers, has responsibility for all research, investigation and resolution for returns, charge backs & deduction issues for an assigned group of customers.
Essential Duties and Responsibilities:
· Issue and distribute Return Authorizations (RA) following company policy
· Investigate and resolve all chargebacks and deductions. Work with customer, sales team or other Weyco Group personnel as needed.
· In response to returns, chargebacks or deductions, issue appropriate credit memos
· Research and resolve all customer refusals
· Investigate and resolve all price discrepancies
· Investigate all shortages for validity. Trace shipments and provide POD’s as needed
· Help resolve customer (inside and outside) concerns/inquiries by performing investigation and communicating those findings. These could involve problems with items such as invoices, shipping issues or product problems/resolutions
· Research all freight claims for shipping issues
· Print invoice copies as needed
· Match appropriate paperwork to prepare for documentation input and filing
· Work with reports as needed
· Perform other duties as assigned
Education and/or Experience:
· Experience in deduction management required. Credit or customer service preferred, but not required
Other Skills and Abilities:
· Customer focused
· Patience when dealing with internal and external customers
· Ability to remain flexible to changing work priorities and work load
· Able to take direction
· Detail oriented
· Multi-tasker with strong organizational skills
· Strong communication skills in multiple mediums
· Able to work in a fast paced, team-oriented environment
Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to:
Weyco Group, Inc.
333 W. Estabrook Blvd
Glendale, WI 53212
Attn: Human Resources
E-mail: [email protected]
Fax: 414-908-1602
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Work Location: In person
