Responsibilities
Your responsibilities will include, but are not limited to:
- Respond to customer emails in a professional and timely manner
- Follow up with customers regarding orders, quotations, and inquiries
- Prepare quotations, invoices, and business correspondence
- Answer incoming phone calls and make outbound customer follow-up calls when needed
- Coordinate with customers and internal team members
- Maintain customer records and organize office documents
- Assist with order processing and shipment coordination
- Support daily office administration and general business operations
- Schedule meetings and maintain calendars when required
- Perform additional administrative and customer support duties assigned by management
Training Period
This is a full-time position. During the first month, employees will complete a paid training period with a reduced daily schedule of approximately 4 hours per day.
Upon successful completion of training, employees will transition to the regular full-time schedule.
Qualifications
We're looking for someone who is:
- Fluent in English, both written and spoken
- Highly organized and detail-oriented
- Positive, responsible, and dependable
- Self-motivated with a strong work ethic
- Comfortable communicating with customers by email and phone
- Able to manage multiple tasks efficiently
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willing to learn new skills and take on new responsibilities
Preferred Qualifications
- Previous experience in office administration, customer service, sales support, or administrative assistance
- Experience working in an international business environment is a plus
- Experience with CRM software is a plus (training will be provided)
- Additional language skills are a plus, but not required
What We Offer
- Paid training
- Stable full-time employment
- Friendly and supportive work environment
- Career growth opportunities
- Opportunity to learn international business operations
- Hands-on experience working with customers worldwide
Additional Information
This position focuses primarily on customer support, office administration, and daily business operations.
There are no sales quotas or commission requirements.
Pay: $18.00 - $20.00 per hour
Application Question(s):
- Are you legally authorized to work in the United States?
- Are you able to commute to Tustin, CA on a daily basis?
- How would you rate your spoken English?
- How would you rate your Mandarin Chinese?
- Are you comfortable communicating with customers by phone and email?
- Are you comfortable working in an office environment and handling multiple administrative tasks?
Work Location: In person
