The Digital Ordering Attendant is responsible for overseeing the ordering and pick-up areas for food and beverage orders that come in through the mobile ordering system. The Digital Ordering Attendant ensures that guests pick up/receive the correct order, and also delivers a superior guest experience by providing friendly & attentive service. The Digital Ordering Attendant also acts as an ambassador for the digital ordering system by helping first-time and returning customers learn how to use the system on their own device, or if they don’t have their own device or are unable to access the system, processes the order through the back-end of the digital ordering system or in-house POS for the guest.
Job Requirements:
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Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
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Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
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Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
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Must be able to read and comprehend online orders
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Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports
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Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
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Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
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Must be able to stand for full shift, walk up and down stairs, and walk long distances during the shift
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Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
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Must be well-organized and have ability to multi-task in a fast-paced environment
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Must satisfactorily fulfill all department training requirements
Job Duties:
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Uses handheld technology (mobile) device to submit & fulfill orders
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Fulfills online orders efficiently, accurately, and with a sense of urgency
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Pays close attention to product and order accuracy
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Keeps staging area and pickup window organized and free of clutter
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Serves food and beverages to customers while providing excellent customer service in a fast-paced environment
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Effectively communicates any necessary changes to an order
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Processes order transactions as needed through the online system and in-house POS
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Follows SAP’s Cash Handling Policies & Procedures
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Serves as an ambassador for the online system by answering questions about the online ordering platform, pick-ups & deliveries, and the benefits of using the system
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Prepares or puts finishing touches on food and beverage orders
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Assists in the final packaging of the order
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Inspects the premises according to quality and sanitation standards and assists in cleaning on a daily basis
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Communicates important information for guest requests
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Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction
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Resolves guest issues in a timely fashion, or escalates to the appropriate manager
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Assesses inventory and orders, requisitions food, beverage, and paper good inventory and restocks as needed to SAP standards
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Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
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Supports other tasks as needed by F&B management
