Front Desk Associate – Cheerleading & Tumbling Gym Position Summary
*Must have knowledge of Cheerleading and Tumbling*
We are seeking a friendly, organized, and dependable Front Desk Associate to join our team. This individual will serve as the first point of contact for athletes, parents, and visitors, providing exceptional customer service while supporting the daily operations of our cheerleading and tumbling facility.
The ideal candidate will have knowledge of cheerleading and tumbling, strong communication skills, and the ability to thrive in a fast-paced youth sports environment.
Responsibilities
- Greet and assist athletes, parents, and visitors in a professional, welcoming manner.
- Answer phone calls, emails, and text messages, providing information about classes, teams, events, and programs.
- Manage class registrations, attendance records, and customer accounts.
- Process payments and maintain accurate financial records.
- Assist with scheduling and other administrative tasks.
- Monitor the front desk and lobby area to ensure a positive and welcoming environment.
- Communicate effectively with coaches, staff, athletes, and families.
- Support gym events, clinics, competitions, camps, and special activities as needed.
- Maintain cleanliness and organization of the front desk, lobby, bathrooms, and common areas.
- Vacuum floors and help keep gym spaces neat, clean, and presentable.
- Perform routine cleaning duties, including wiping down surfaces, emptying trash, and maintaining a safe environment for athletes and families.
- Help ensure the facility is clean, organized, and prepared for daily operations.
- Assist with a variety of tasks as needed. Responsibilities may vary from week to week based on gym operations, upcoming events, and areas where additional support is needed.
Qualifications
- Knowledge of cheerleading and tumbling is required. This position will assist with athlete registrations and class placements, so understanding cheer and tumbling skills and levels is essential.
- Previous experience in cheerleading, tumbling, gymnastics, or a related sport is preferred.
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, email, and scheduling or registration software.
- Ability to work independently and as part of a team.
- Professional appearance and positive attitude.
- Dependable, punctual, and detail-oriented.
Schedule
Hours will vary based on gym needs. This is a part-time position. The typical schedule is:
Monday – Thursday: 2:45 PM – 6:45 PM
Additional hours may be available for camps, clinics, competitions, special events, and other gym activities. Summer Schedule may vary.
What We're Looking For
We are looking for someone who enjoys working with children and families, takes pride in keeping a facility organized and welcoming, and is willing to jump in wherever needed to support the success of our athletes and programs.
Pay: $17.00 - $25.00 per hour
Work Location: In person
