Description:
Performs a variety of duties related to authorizations of medications as well as medication gap closures.
Functions of the Position (not an exhaustive list):
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Schedule appointments, direct walk-in patients and emergencies per established policies and procedures
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Answer all incoming calls and route them to the appropriate staff
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Attend to patient inquiries and requests
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Call patients to help close gaps for medications compliance and refills
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Obtain insurance pre-authorizations for medications as specified by the provider
Requirements:
Qualifications:
Education:
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High school graduate or equivalent
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Must be eligible for registry with the NC Board of Pharmacy and register within 6 months
Skills:
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Ability to comprehend and follow instructions
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Knowledge of drug names, basic math, medical terminology, basic computer skills
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Maintain strictest confidentiality and adhere to all HIPAA guidelines/regulations
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Familiarity with regulatory standards
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Ability for rapid mental/muscular coordination simultaneously
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Knowledge of age specific standards, such as: adjusting pediatric dosages based on age/weight, and adjusting geriatric dosage based on age/kidney functions, under the supervision of a licensed Pharmacist
