As a Center Administrator, you’ll plan and direct the work of both clinical and administrative teams, shaping the day-to-day success of a multi-physician practice. You’ll blend strong business acumen with genuine care for patients and staff, building a culture where your team thrives and patients feel it.
What You’ll Do
You will lead and develop MA and Front Office staff, managing schedules, performance, and a positive team culture
You will oversee daily center operations while ensuring compliance with state and federal healthcare regulations
You will Manage P&L and financial performance, connecting strategy to results
You will drive staffing, onboarding, and ongoing training for associates and providers
You will partner with Regional AOD, AMDs, and clinical dyad leadership to align operational and clinical goals
You will monitor and improve patient experience (NPS), leading service recovery and complain resolution
You will conduct safety and compliance audits, including clinical logs, MSDS, and OSHA standards
You will collaborate with providers and risk management on patient terminations
You will communicate incentive plans and support provider engagement strategies to reduce turnover and burnout
What You Bring
Ability to work on-site at assigned Center(s)
3+ years of operational leadership experience within a multi-physician office or clinical group, spanning both front office and clinical operations, with proven experience leading, coaching, and mentoring teams
Healthcare practice management experience
Solid understanding of state and federal healthcare regulations
Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and general software proficiency
Nice to Have
Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of Healthcare Administration/Leadership experience
Working knowledge of Population Health Strategy
Familiarity with Medicare
Experience managing a budget of $500,000+
Work Hours: Monday – Friday 8:00 to 5:00
Location: Onsite at CenterWell Senior Primary Care office
Alert
Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. Humana will send an email from [email protected] with instructions on how to add the information into your official application on Humana's secure website.
Interview Format – HireVue
As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
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Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
