Akron Family Care is seeking a highly organized and compassionate Medical Office Secretary to join our busy healthcare team. As the first point of contact for our clinic, the appropriate candidate will bridge the gap between patients and medical staff by delivering exceptional, efficient customer service and managing day-to-day administrative operations. Medent EMR experienence is preferred.
Responsibilities:
- Front Desk Operations: Warmly greet patients, manage a multi-line phone system, and maintain a clean, welcoming waiting area.
- Scheduling & Check-In/Out: Schedule, reschedule, and confirm appointments. Verify patient demographics, process insurance eligibility, and collect co-payments.
- Medical Records & EMR: Prepare daily charts, scan documents, and accurately update the Electronic Medical Records (EMR) system.
- Referrals & Authorizations: Process prior authorizations, coordinate referrals, and handle confidential medical faxes.
Qualifications & Requirements
- High school diploma or GED required;
- 1+ years of experience in healthcare administration, medical reception, or high-volume customer service.
- Working knowledge of medical terminology and health insurance (e.g., HMO, PPO, Medicare/Medicaid).
- Proficiency with computers and EMR systems.
- Strict adherence to HIPAA confidentiality guidelines.
Benefits & Perks
- Paid time off (PTO) and paid holidays.
- Health Insurance
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40.0 per week
Work Location: In person
