Job Summary
The Customer Service Representative serves as the primary contact for customers, handling
inquiries, processing sales, and managing inventory. This role requires a balance of exceptional
interpersonal communication skills and the physical capability to stock, move, and handle
merchandise or supplies.
Essential Duties and Responsibilities
- Customer Support: Answer phones and manage inquiries.
- Inventory & Logistics: Receive deliveries, move, sort, and organize products using
proper lifting techniques.
- Order Processing: Process orders, price quotes and transactions.
- Safety Compliance: Adhere to all safety guidelines regarding the handling of materials,
including proper lifting and storage procedures.
- Miscellaneous: Operate office equipment (copiers, computers) and sometimes assist with
cleaning duties (sweeping, cleaning stations).
Physical Demands
- Lifting: Ability to lift, carry, push, and pull materials, packages, or inventory weighing
up to 50 pounds from ground to waist level, and up to 25 pounds frequently.
- Mobility: Continuous standing and/or walking for the duration of the shift.
- Flexibility: Frequent bending, stooping, kneeling, reaching, and crawling.
- Manual Dexterity: Frequent use of hands for typing and manipulating products
- Sitting: Prolonged periods at a desk operating computers and phones.
Qualifications
- Education: High school diploma or GED equivalent. Associate’s degree Preferred
- Experience: 1–3 years of experience in customer service (Preferred)
- Skills: Proficiency in Microsoft Office Suite (word, excel and adobe)
Working Conditions
- In office
- Environment: Warehouse or office setting with potential exposure to noise, dust, and
varying temperatures.
- Schedule: Monday through Friday from 7:30am – 4:00pm
Pay: $20.00 - $24.00 per hour
Work Location: In person
