Position summary
CRI runs multi-day in-person certification courses in Denver that combine classroom lecture, hands-on labs with live "Dog Professors," and full hospitality service for students and traveling instructors. The On-Site Operations and Course Coordinator owns the end-to-end physical experience of those courses — facility readiness, dog logistics, instructor and student support, catering, and post-course reset — as well as managing the local Dog Professor program between courses. This person is the daily face of CRI at headquarters and the partner-on-the-ground to the Director of Clinical Education, the instructors, and the remote administrative team.
Schedule and location
This is a full-time, on-site role based at our Denver headquarters.
During course weeks (20+ per year), the position requires an extended "event-style" schedule, typically 6:30 AM to 6:30 PM for 3–4 consecutive days, including occasional evening flexibility for late dog pickups.
Outside of course weeks, you will transition to a standard schedule focused on strategic preparation, facility maintenance, Dog Professor recruitment, and inventory management.
Core responsibilities
Pre-Course Curriculum Administration
- Organize pre-course content for each upcoming course with the Director of Education — confirm videos, document updates, and in-person PDFs are in place
- Track each student's pre-course video progress; remind students who are behind
- Quality-check each course's pre-course curriculum before it is sent to students
Registration & Student-Onboarding Admin
- Verify each registering student's eligibility for the course they have selected
- Tag and note each student's account so the correct automation sequence fires
- Create and send registration invoices
- Trigger class email automations on the days they need to send
- Coordinate with the team on payment follow-up for unpaid registrations
- Daily Facility Readiness: Execute the 6:30 AM opening protocol, including building systems (lighting/climate control) and environment preparation for the lecture room, labs, and common areas
- Hospitality Management: Coordinate the seamless setup, replenishment, and breakdown of all break and lunch stations to ensure a high-quality student experience
- Inventory Oversight: Maintain a proactive inventory of the coffee bar and snacks, conducting mid-course supply runs as needed to prevent service gaps
- Sanitation Excellence: Perform regular spot-checks and restocking restrooms and high-traffic areas throughout the day to uphold professional standards
- Floor & Lab Maintenance: Manage floor cleanliness (vacuuming/mopping) across all training areas and provide immediate mitigation for spills or debris during specialized lab sessions
- Student Preparedness: Organize and audit all student materials and desk setups prior to the start of each daily session to ensure day-one readiness
- Comprehensive Reset: Finalize the end-of-day cleaning and facility reset to maintain operational standards for the following morning
Dog Professor program — local management
- Lead Enrollment: Manage the sign-up process to ensure optimal dog counts for 20+ courses per year
- Network Recruitment: Grow the local Dog Professor database through active outreach, screening, and onboarding
- Health Tracking: Own the Rabies vaccination database to ensure total compliance with facility safety standards
- Logistics Coordination: Orchestrate drop-off and pickup schedules for owners to ensure zero operational delays
- Animal Handling: Oversee the safe movement and care of dogs throughout the 6:30 AM – 6:30 PM course days
- Instructor Assistance: Partner with educators to provide the right dogs for specific lab demonstrations
- Sanitation: Maintain a clean and professional environment in the Dog Professor boarding and lab areas
Instructor logistics and support
- Instructor Advocacy and Liaison: Act as the primary on-site contact for faculty, facilitating the morning instructor briefing and providing continuous support for all operational needs throughout the day
- Lab Execution and Logistics: Direct the flow of rotating and hands-on labs by managing precise timekeeping, room transitions, and the efficient movement of dogs and instructional materials
- Logistics Coordination: Orchestrate all local ground transportation and shuttle requirements to ensure seamless arrivals and departures for stakeholders
Catering and food service
- Vendor Relations and Logistics: Proactively confirm all catering engagements prior to each course, verifying dates, menu accuracy, and arrival windows to ensure zero service interruptions
- Catering Management: Direct the intake and setup of all food service providers, acting as the primary on-site lead for vendor logistics
- Lunch and Learn (L&L) Coordination: Strategically manage food service timing for L&L sessions, including professional presentation, leftover management, and efficient post-meal breakdown
- Proactive Procurement: Manage the full lifecycle of hospitality inventory, including the purchase and replenishment of snacks, coffee, water, and essential cleaning/serving supplies
Student experience on-site
- Student Onboarding and Orientation: Act as the primary point of contact for incoming students, conducting comprehensive facility tours to ensure full navigational confidence and comfort within the learning environment
- Be available throughout the course as the on-site point of contact for student questions, requests, and any on-the-fly needs
- Hand out L&L materials and pre-set student desks with daily materials
- Manage in-class product orders: collect order forms, generate invoices, package items, take payments, and deliver products to students during breaks
- Distribute and collect the student "interest list" sheet during announcements
Course-week setup, equipment and teardown
- Pre-course: confirm every lab room has the equipment needed for that specific class; lay out name plates, name tags, lab manuals, and desk materials
- During course: clean canikens (anatomical models) when classes use them, stage them for instructors, and return them to storage
- Post-course: (final afternoon): clean each lab room and the lecture hall, take out all trash, collect name tags, wipe down name plates, and reuse tags for returning Module 2 students
- Reset and prep the facility for the next course on the calendar
- Receive, prepare, and clean up canine cadavers for select courses requiring hands-on anatomy and injection labs
Internship Program Administration
- Manage end-to-end administration of CRI's internship program; serve as primary point of contact for interns, mentors, and program's clinical lead
- Maintain the internship tracker
- Review and approve new internship-site applications
- Follow up with students who have not started their internship
Ongoing facility and headquarters support
- Manage day-to-day facility upkeep between courses (cleaning, laundry, restocking)
- Receive deliveries, manage inventory of teaching supplies, and flag what needs reordering
- Partner with the remote team on anything that requires a physical hand at HQ
Sponsorship Coordination
- Update CRI's Lunch and Learn sponsorship tracker throughout the sponsorship lifecycle
- Communicate with confirmed sponsors before each course regarding handouts arrival, materials, and on-site logistics
- Receive sponsor materials at the side door; lead in-class L&L sponsor table setup; handle sponsor introductions during class
Course Content and Materials Prep
- Build the upcoming-course spreadsheets used to run each class
- Coordinate printing of lab manuals and schedules so materials arrive on time
- Print and prepare student name tags locally
- Collaborate with Paw Prosper Marketing, HubSpot Admin, and other teams on CRI content needs
Required qualifications
- Customer service, hospitality, events, or veterinary/clinic operations background (2+ years preferred)
- Fully comfortable handling and walking dogs of all sizes; calm and confident around unfamiliar dogs in a clinical setting
- Physically able to be on their feet for 10+ hour course days, lift up to 50 lbs. (catering supplies, equipment), and perform light cleaning (vacuuming, mopping, laundry)
- Strong organization, time management, and ability to juggle parallel tasks (a lab is happening, a caterer is arriving, a dog needs walking, an instructor needs a binder)
- Reliable, punctual, and comfortable with non-standard hours during course weeks (early starts, late pickups)
- Working proficiency with email, Google/Microsoft suite, and basic spreadsheets; able to learn Keap, Formsite, Thinkific, and similar tools as needed
- Clean driving record and access to a vehicle for supply runs and occasional errands
- Professional, warm presence with adult students and credentialed instructors
- Available to work weekend shifts
Preferred qualifications
- Background in veterinary medicine, animal sciences, dog training, or canine rehabilitation (helpful for Dog Professor handling and program credibility, not required)
- Prior experience coordinating multi-day events, conferences, or continuing-education courses
- Experience booking travel and managing vendor relationships (caterers, print shops, hotels)
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- How many years of experience do you have in customer service, hospitality, event operations, veterinary/clinic operations, or similar environments? Please briefly explain.
- This role requires extended on-site hours during course weeks (typically 6:30 AM–6:30 PM for 3–4 consecutive days, including occasional weekends and late dog pickups), with a return to standard hours between courses. Are you comfortable with this schedule structure?
- What are your salary expectations for this role?
Ability to Commute:
- Aurora, CO 80011 (Required)
Work Location: In person
