Designer
Reports to Assistant Store Leader, Design & Trade or Trade & B2B Leader
Job Description: The Designer drives sales, maximizes productivity and profitability through inspirational space planning, 3D design work, mood boards, in-home styling and furniture sales consultations. Foundational to this role is the ability to deliver exceptional customer service while engaging with walk In customers, in-store, in-home, and virtual design appointments. The Designer will demonstrate subject matter expertise, teamwork and customer service so that an engaging experience is delivered to every customer, every time.
Primary Responsibilities:
- Support and maintain store sales and service goals as communicated by the Store Leadership Team.
- Ensure all customers are provided gracious, quick and efficient service.
- Promote design services to our customers in order to elevate their shopping experience and distinguish Crate and Barrel from competitors.
- Maintain awareness of all systems, products and resources while selling throughout the entire store; supporting Crate and Barrel as an evolving omni-channel business.
- Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
- Build rapport with customers by demonstrating product knowledge and the use of strong interpersonal skills
- Develop new and lasting relationships with customers through prospecting and clienteling
- Provide feedback, share observations, assessments and ongoing solutions with the Store Leadership Team.
- Focus on promoting sales by maintaining a strong, visible and positive presence on the sales floor.
- Develop, share and apply furniture product expertise by staying informed of the marketplace and industry trends.
- Communicate regularly, effectively and efficiently with all company associates and business contacts.
- Possess a complete understanding and awareness of applicable company policies and procedures including loss prevention, security and safety guidelines as outlined in the Associate Policy Manual and Code of Conduct.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Exhibit enthusiasm for our customer, the selling experience, interior design, and the retail process
- Ability to be an agent of change and shift quickly as our business evolves
- Ability to competitively generate sales and drive results
- Demonstrate a focus on continuous learning
- Strong communication skills: both written and verbal (English)
- Demonstrates ability to build relationships through strong interpersonal skills
- Organizational, problem solving and time management skills
- Comfort with computer and iPad usage
- Basic math and data entry skills
Experience Required:
- 1+ years customer service or retail experience
- 6+ months commissioned sales or interior design service experience preferred
- Experience in a professional selling environment preferred
- High school diploma/GED or equivalent
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
Physical and Visual Activities** On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.
Physical Demands**
Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment.
Pay: $16.00 - $36.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
