We are looking for a motivated shift leader with a flexible schedule to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash, and reporting any issues to the manager.
**Current shift lead needs are: Tuesdays 6am-3pm, Fridays 12-5pm, and some mid-day Saturday availability. These would be required; other hours are flexible.
To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.
Requirements:
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Must be 18 or older.
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High school diploma/GED
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Excellent communication and interpersonal skills.
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Strong leadership and organizational skills.
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Confident problem-solver.
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Team player.
Responsibilities:
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Supervising employees, assigning duties, and creating a shift schedule.
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Monitoring team performance and ensuring duties are performed efficiently.
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Reporting any issues that arise during the shift to management.
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Managing employee requests and transgressions.
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Ensuring compliance with company policies, health, and safety standards.
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Coaching team members and training new staff.
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Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
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Handling customer issues and employee disputes
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Assist in regular baker responsibilities as needed (outlined below)
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helping deescalate conflict or gossip
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answering phones
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helping with catering orders
Baker Responsibilities
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Read and understand Crumbl recipes
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Measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make cookies
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Decorating and displaying the finished product
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Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
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Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
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Keeping records relating to deliveries, inventory, and production levels
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Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift
Baker Requirements
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Commits to the 3 C's of Crumbl: Customer Experience, Cookie Quality and Cleanliness
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Strong communication, time and resource management, and planning skills
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Attention to detail, especially when performing quality inspections on ingredients and products
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Basic math and computer skills
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Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods
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Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability
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Ability to work in a hot, hectic environment
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Stand, walk, bend, use hands, appliances, and lift heavy items for extended periods
We also offer many other great benefits such as:
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Flexible schedule
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Leadership opportunities to gain real world management experience to help you reach your professional goals.
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No work on Sundays! (Store is closed every Sunday)
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Free cookie every shift
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Employee discount
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Competitive pay
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Tips
We ask you to:
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Smile
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Create and Maintain Eye Contact
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Make Emotional Connections with Guests
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Honor and encourage others to follow the visions and values of the restaurant
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Ability to multitask quickly, yet thoroughly
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Have the ability to communicate effectively in English
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Be at least 16 years of age
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Be willing and able to work a flexible schedule
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Have the ability to lift and carry 10-55 lbs.
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Have reliable transportation
Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary.
Uniform & Appearance
Working in a bakery, we have some additional precautions that must be followed in order to assure 100% food safety.
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No jewelry (including piercings, necklace, rings, etc.) can be worn during shift in the kitchen
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No fake nails or nail polish- must be kept clean and short in order to wear appropriate gloves and ensure food safety
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Hair must be kept in such a manner that it can be worn with a hair net and kept in a ball cap
