Essential functions and responsibilities:
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Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator issues with data link systems
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Installs or assists in the installation of Troll hardware/software and peripheral components either at the customer’s location or over the phone
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Instructs customers in the use of equipment, software, and manuals
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Loads specified software packages as required
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Recommends or performs remedial actions to correct problems
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Provides updates, status, and completion information to the manager, problem request tracking system, and/or users, via voicemail, email, or in-person communication
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Refers major hardware problems to the engineering department for corrective action and follows up to completion
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Repairs the customer-returned equipment
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Use customer service tools
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Domestic and international travel up to 25%.
Nonessential functions:
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Perform other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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A basic technical understanding of RF systems, microwave, and airborne surveillance applications and systems
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Familiarity with the use of test equipment, fixtures, and procedures used to test RF systems, communication systems, and analog and digital electronics
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Ability to occasionally lift and/or carry up to 50 pounds; stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, and hear.
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Must be able to travel up to 25% of the time, domestically and internationally
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Possess a valid Driver's License
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Possess a valid Passport
Education: Associate's degree or equivalent from a two-year college or technical school preferred, or equivalent combination of education and experience
Experience: Six months minimum related experience and/or training, one year preferred
Qualifications:
- Required Education and Experience:
o Associate’s degree or equivalent from a two-year college or technical school preferred, or equivalent combination of education and experience
o Six months minimum related experience and/or training, one year preferred
o Professional certifications are a plus, but not required
o Professional licenses are a plus, but not required
o Must be a U.S. citizen or Green Card holder for authorized access to controlled technology/data as subject to ITAR
o Valid Driver’s License
o Valid passport
- Required Skills and Abilities
o Proficient user of MS Office Suite, Teams, Asana
o Proficient user of uniPoint, ERP, MRP, Adobe
