Joey Gilbert Law is seeking a professional, energetic, and compassionate Part-Time Customer Service Representative to join our growing law firm. This position serves as the first point of contact for our clients and plays a critical role in providing outstanding customer service while ensuring smooth communication between clients and our legal team. If you enjoy helping people, thrive in a fast-paced environment, and have exceptional communication and organizational skills, we'd love to hear from you.
Position Overview
As a Part-Time Customer Service Representative, you will answer incoming client calls, respond to questions, relay messages to attorneys and staff, and ensure every client interaction reflects the professionalism and high standards of Joey Gilbert Law. You will often be the first impression clients have of our firm, making excellent customer service and attention to detail essential.
Responsibilities
- Answer incoming telephone calls in a courteous, professional, and empathetic manner.
- Respond to general client questions and direct inquiries to the appropriate attorney or staff member.
- Accurately relay messages and communicate client concerns to office personnel.
- Schedule appointments and coordinate calendars.
- Maintain accurate client information through data entry and file management.
- Assist with general administrative and clerical duties, including scanning, filing, and document organization.
- Monitor and respond to emails as assigned.
- Help ensure efficient communication throughout the office.
- Perform other administrative duties as assigned to support the legal team.
Qualifications
- Previous customer service, receptionist, or administrative experience preferred.
- Excellent verbal and written communication skills.
- Professional phone etiquette and strong interpersonal abilities.
- Strong organizational skills with the ability to multitask in a busy office environment.
- Proficiency with Microsoft Office (Word, Outlook, Excel) and general computer systems.
- Ability to remain calm, patient, and professional while assisting clients who may be experiencing stressful situations.
- Strong attention to detail and ability to maintain confidentiality.
- Bilingual (English/Spanish) candidates are highly encouraged to apply.
What We're Looking For
The ideal candidate is:
- Friendly, personable, and professional.
- Dependable and punctual.
- A strong communicator with a positive attitude.
- Compassionate toward clients while maintaining professionalism.
- Able to work both independently and as part of a team.
- Comfortable working in a fast-paced legal environment where priorities may change throughout the day.
Pay: $20.00 - $25.00 per hour
Benefits:
Work Location: In person
