Position Summary
Responsible for removing all the used dishes and tableware and preparing the table in a professional manner for new guests. This role serves to expedite the restaurant floor and meet the needs of customers in a prompt and friendly fashion. Responsible for supporting servers and bartenders to meet customer needs including food running, making salads, getting drinks, etc.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Always be happy, friendly and smiling. Make sure to leave any personal problem at the door when you come to work
- Be professional and respectful to everyone
- Always make yourself available to customers for any needs they may have
- Keep restaurant clean at all times including but not limited to tables, floors, bathrooms, lobby, counters, pictures, visible exterior of building, etc.
- Answer the phone and take appropriate action for the call
- Accurate order taking. Always repeating order back to customers to ensure accuracy, including delivery of food to customer table
- Pre-bus and bus tables as soon as possible to ensure the customers experience is “As Good as Gold”. Always make sure to not throw away silverware, or soufflé cups, etc.
- Keep the dishes clean and put away in the correct locations, being careful not to break glassware while washing
- Be available to assist the servers when they need drinks, salads, boxing leftovers, etc.
- Bring food that is ready in the kitchen to the front for dine in and take out customers
- Perform appropriate opening tasks
- Perform proper closing tasks (cleaning tables, sweeping, mopping, cleaning windows, bathrooms, etc.)
- Perform slow time tasks
Minimum Qualifications (Knowledge, Skills, and Abilities)
- California Food Handler Card (Required prior to first shift)
- Responsible Beverage Services (RBS) Certification (Required prior to orientation/hire date) if over 18 years of age
- Physical stamina to lift and carry heavy items (dishes, tubs, etc.)
- Previous restaurant experience strongly preferred
- High energy and stamina are required
- Ability to stay calm and work efficiently under pressure
- Ability to prioritize job duties and manage time effectively
- Strong verbal communication skills required
- Willingness to work evenings and weekends as required
- Excellent customer service to treat patrons like family
- Ability to read menus, safety documents, and other work-related documents
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk with heavy trays/tubs (up to 50 pounds). The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific sensory abilities required by this job include sight, taste, smell, and hearing. While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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An Automated Decision System (ADS) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
- The candidate’s ability to perform the tasks in the available job role.
- The candidate's self-rated skill proficiency.
- The candidate’s fit for this job posting.
The use of AI technology, which may be considered an ADS, is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired by emailing the employer directly using the email listed on the careers site.
