We are seeking an energetic and motivated Shift Leader/Supervisor to join our all-day café team at Southern Grounds! In this dynamic role, you will lead by example, ensuring smooth daily operations while delivering exceptional customer service. This is a hands-on role, and will require wearing different hats and working all positions in the cafe. Your enthusiasm and leadership will inspire your team to create a welcoming environment, craft high-quality beverages, and maintain the highest standards of food safety and cleanliness. This position offers an exciting opportunity to develop your leadership skills within a fast-paced, customer-focused setting.
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Oversee daily café operations during your shift, ensuring efficient service and quality standards are met.
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Lead and motivate team members to deliver outstanding customer experiences through friendly engagement and attentive service.
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Prepare and serve a variety of coffee beverages, food items, beer and wine with precision and consistency.
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Manage cash handling, Toast POS transactions, and cashiering duties accurately.
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Monitor food safety protocols, food handling procedures, and cleanliness standards to ensure compliance with health regulations.
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Assist in training new team members on food preparation, serving techniques, POS systems, and customer service best practices.
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Support inventory management by tracking supplies, restocking stations, and minimizing waste through effective time management.
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Proven experience as a barista with strong coffeemaking skills and knowledge of the food industry standards.
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Kitchen experience is a plus.
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Familiarity with Toast POS.
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Excellent time management skills to prioritize tasks efficiently during busy shifts.
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Strong customer service skills with the ability to handle diverse customer needs professionally.
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Leadership qualities to guide team members, resolve conflicts, and maintain a positive work environment.
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Basic math skills for cash handling, retail math calculations, and sales reconciliation.
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Knowledge of food safety practices, food preparation techniques, and proper food handling procedures.
Join us as a Supervisor where your energy fuels our success! Bring your passion for coffee, leadership talents, and dedication to creating memorable experiences for every guest — all while advancing your career in a lively café environment!
