About Kansas Teachers Community Credit Union
At Kansas Teachers Community Credit Union (KTCCU), we foster a culture of growth, integrity, and service. We are committed to the credit union philosophy of “people helping people” and believe in empowering our team members to thrive both personally and professionally. As a team, we work together to support our members’ financial success while delivering exceptional service every step of the way.
Position Summary
A Teller plays a key role in building trusted relationships with our members by providing outstanding service, accurate transactions, and personalized financial solutions. This position requires attention to detail, a passion for helping others, and a strong ability to work collaboratively. The Teller will assist members with a full range of banking services, contribute to team goals, and support branch operations.
What Makes an Ideal Candidate
- Positive, team-oriented mindset with a desire to deliver phenomenal member experiences
- Strong communication skills and a service-driven attitude
- Proven ability to problem-solve and make sound decisions
- Self-motivated and eager to grow within a member-focused organization
- Minimum of two years of teller or banking experience
Key Responsibilities
- Demonstrate KTCCU’s core values and maintain a positive, member-focused attitude in all interactions
- Greet members warmly and professionally, ensuring each interaction reflects a commitment to exceptional service
- Open new accounts accurately and efficiently, including checking, savings, IRAs, and HSAs
- Actively listen to members to understand their financial needs and recommend appropriate products and services
- Maintain a strong working knowledge of account services and consumer banking products to assist members effectively
- Investigate and resolve account discrepancies and inquiries in a timely and thorough manner
- Accurately process wire transfers, ACH requests, and other electronic services
- Monitor account activity to identify potential fraud or unusual transactions and take appropriate action
- Educate members on credit union products and services to support their financial goals and strengthen member relationships
- Ensure compliance with operational policies and regulatory procedures during all member interactions
- Collaborate with team members and other departments to support smooth branch operations and member satisfaction
Regulatory Compliance & Confidentiality
This position is responsible for complying with all applicable regulatory requirements, including but not limited to:
- Bank Secrecy Act (BSA)
- Office of Foreign Assets Control (OFAC)
- Anti-Money Laundering (AML)
- Identity Theft Red Flags Rule
Strict confidentiality must be maintained regarding member and credit union information.
Additional Notes
This job description is not intended to be an exhaustive list of duties and responsibilities. Other duties may be assigned as needed. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Experience:
- banking: 2 years (Preferred)
Work Location: In person
