Company Description
Domino's is the #1 pizza company in the world!
Job Description
We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.
Core Customer Service Responsibilities:
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Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
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Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
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Process payments and handle cash transactions with accuracy and integrity
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Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
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Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
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Maintain accurate records of customer orders, special requests, and interactions
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Ensure compliance with company standards, food safety protocols, and quality assurance measures
Shift Leadership Development Responsibilities:
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Learn shift operations and team dynamics by shadowing experienced shift leads
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Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
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Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards
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Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
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Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours
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Communicate shift observations, order metrics, and performance feedback to management as directed
Qualifications
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Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
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Excellent problem-solving and conflict resolution abilities
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Demonstrated capability to manage multiple tasks simultaneously while maintaining attention to detail
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Strong organizational and time management skills
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Ability to work flexible schedules, including evenings, weekends, and holidays as required
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Patience, empathy, and a customer-focused mindset
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Leadership potential with the ability to motivate and inspire team members
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Proficiency with point-of-sale (POS) systems and other customer service software, or willingness to learn these tools on the job
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Willingness to learn shift operations, team dynamics, and supervisory skills through hands-on experience and mentorship
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Openness to developing training and coaching abilities as you progress into shift lead responsibilities
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Preferred: Customer service experience in a fast-paced environment, or willingness to learn in this type of setting
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Preferred: Supervisory or shift lead experience, or eagerness to develop these skills
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Preferred: Familiarity with customer service best practices and industry standards, or commitment to learning them
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Preferred: Experience with scheduling software and performance management tools, or willingness to become proficient through training
Additional Information
All your information will be kept confidential according to EEO guidelines.
