Job Description:
As an Insurance Customer Service Agent, you will be responsible for managing and resolving customer inquiries, providing expert advice on insurance products, and ensuring our clients receive top-tier support. Your role will be essential in building strong relationships with clients, guiding them through their insurance options, and ensuring their satisfaction. WE WILL TRAIN FROM A TO Z!
Key Responsibilities:
- Answer customer inquiries via phone, email, and walk-in, in a professional and timely manner.
- Provide clear and accurate information on insurance policies, coverage options, and claims procedures.
- Assist customers in reviewing their insurance needs, offering appropriate policy recommendations.
- Process new policy applications, renewals, and policy changes.
- Handle billing inquiries, payment issues, and policy updates.
- Resolve customer concerns with patience and empathy.
- Collaborate with team members and management to ensure customer satisfaction.
- Maintain accurate and detailed records of all customer interactions.
Requirements:
- Spanish-speaking ability required.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently as well as part of a team.
- Typing 40 WPM
- High school diploma or equivalent; insurance certifications are a plus.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Office: 1 year (Required)
- Microsoft Outlook: 1 year (Required)
Shift availability:
Ability to Commute:
- Los Angeles, CA 90006 (Required)
Work Location: In person
