Location: Athens, GA
Salary: $38,000–$40,000 annually
At McGee Heating & Air, we’re known for delivering dependable HVAC service and building lasting relationships in the Athens community. As we grow, we’re looking for a detail-oriented, customer-focused professional to join our team in a high-impact role that blends customer service, scheduling, and operations coordination.
In this role, you’ll serve as the central hub between our customers and field technicians—ensuring a seamless service experience from start to finish:
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Handle high-volume inbound customer calls with professionalism and empathy
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Schedule service appointments and optimize technician dispatch routes
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Provide real-time updates, answer questions, and manage follow-up communication
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Accurately enter job details, notes, and updates into our system (CRM/ServiceTitan)
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Coordinate daily with HVAC technicians to ensure timeliness and efficiency
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Support office operations during peak seasons (including urgent service demand)
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Help maintain an organized workflow and contribute to a positive, team-driven environment
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Experience in customer service, call center, dispatch, or administrative support
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Familiarity with ServiceTitan or similar scheduling/CRM platforms (a plus)
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Strong communication, multitasking, and problem-solving skills
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High level of accuracy and attention to detail
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Ability to thrive in a fast-paced, deadline-driven environment
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Dependable, team-oriented, and proactive mindset
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Comfortable with computers and learning new systems quickly
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Competitive pay based on experience
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Stable, growing company with strong community reputation
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Supportive, collaborative team environment
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Opportunity for career growth or seasonal return opportunities
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Make a direct impact on customer satisfaction and daily operations
If you enjoy helping people, staying organized, and being part of a team that keeps things running smoothly—we want to hear from you.
Apply today and take the next step in your customer service or operations career!
