Overview:
The Clinical Supervisor of IDD services is a dynamic position that requires the ability to support a diverse IDD caseload. This position will supervise a team of Direct Support Professionals in the individual’s home, community and/or facilities. The person in the position will be expected to make decisions on a daily basis consistent with the organization's values. The position is typically full time salaried exempt.
Responsibilities:
ENSURE SERVICE QUALITY
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Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
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Monitor adherence to plan of care including utilization and service provision
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On-site, in-home visitation, depending upon service requirements to ensure
environmental safety and service compliance
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Review service documentation for billing and payroll daily
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Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
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Document progress and submit documentation in a timely manner based on payer and state requirements.
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Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
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Maintain current knowledge of state and federal regulatory and service requirements
SUPERVISION
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Create individualized supervision plans for staff and update as needed or required
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Provide regular, face-to-face supervision per supervision plans and service requirements
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Ensure staff are trained in person-specific competencies per service needs
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Evaluate performance, provide progressive coaching, including disciplinary action
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Coordination of service delivery to include persons served, family members, and staff
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Ensuring staff qualifications and competencies are current to provide services
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Approval of time documented for payroll and monitoring overall hours worked and employee status changes
PERSON CENTERED SUPPORTS and STAFFING
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Submit requisition for open coverage in iCIMS
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Interview screened candidates to determine best match for people served
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Coordination of family/recipient interviews
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Review and train staff on person specific competencies
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Scheduling authorized services for service recipient
SERVICE PLANNING/GOAL DEVELOPMENT
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Participate in collaborative team meetings to support the development of long-term goals and develop short range goals to align with long range goals.
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Develop support plan based upon needs, desires and preferences of person served
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Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
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Ensure documentation regarding progress towards goals per service requirements
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Communicate with the care team to ensure the plan meets the needs of the person served.
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Monitor utilization to ensure authorized units meet the person’s needs.
ADVOCACY SUPPORT
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Maintain current knowledge of service system and resources available to persons served
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Maintain current knowledge of the rights of persons served and support self-agency of persons served
CUSTOMER SERVICE
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Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
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Work collaboratively with internal support departments
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Maintain a positive and professional approach at all times
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Have open and effective communication skills in all situations and settings
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Maintain a strong work ethic to ensure preparedness and honesty
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Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services and their families.
Qualifications:
- Excellent verbal and written communication skills
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Proficient with standard office productivity software and tools
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Ability to work independently and as a part of a team and manage time effectively
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Valid Driver's License with Reliable transportation
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Acceptable background check
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Meet State Specific Requirements to supervise Direct Support Professionals (Paraprofessional)
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NC Requirement: Bachelor’s Degree in human services with two years of full-time with the population served; or Bachelor’s Degree in non-human service field with four years of full-time experience with the population served; or Master’s Degree in human services field with one year of full-time experience with the population served
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VA Requirement: Supervision of developmental services shall be provided by a person with at least one year of documented experience working directly with individuals who have developmental disabilities and holds at least a bachelor's degree in a human services field such as sociology, social work, special education, rehabilitation counseling, nursing, or psychology. Experience may be substituted for the education requirement. 12VAC35-105-590
"Qualified developmental disabilities professional" or "QDDP" means a professional who (i) possesses at least one year of documented experience working directly with individuals who have developmental disabilities; (ii) is one of the following: a doctor of medicine or osteopathy, a registered nurse, a provider holding at least a bachelor's degree in a human service field including sociology, social work, special education, rehabilitation engineering, counseling, or psychology; and (iii) possesses the required Virginia or national license, registration, or certification in accordance with his profession, if applicable.
12 Va. Admin. Code § 30-122-20
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FL: Degree is preferred but not required
