Shift ManagerPrimary Role:
A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.
Essential Functions:
General
Responsible for maintaining shift operations excellence
Ensures that the store appearance and cleanliness are to Jamba’s standards
Demonstrates exceptional shift leadership behaviors
Communicates all shift issues, concerns and needs to the store General Manager
Responds to directives in an accurate and timely manner
Recognizes and rewards outstanding performance of shift team members
Educate and engage the community and store customers on all of Jamba’s products and services
Other duties as assigned
Customer Service
Demonstrates an excellent level of customer service
Motivates and mentors team members to deliver customer service excellence
Accountable for the customer engagement experience on the shift
Provide customers with product suggestions and information
Motivates and mentors team members on providing customers with product suggestions and information
Maintain exceptional customer service metric scores
Operations
Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba On Stage to create an excellent customer experience. Provide performance feedback to Team Members
Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
Communicate clearly, concisely and accurately in order to ensure effective shift operations
Follow all food safety, cash handling and operations procedures and policies
Coordinate and participate off site program customer visits and deliveries
Human Resources
Train and on-board new Team Members on both front- and back-of-house procedures
Provides construction performance feedback to the store team members
Participate in the interviewing and hiring process for new team members
Business Management
Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager.
Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.
Requirements:
Must be 18 years of age
Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
Ability to manage others required
High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
Computer skills including some Microsoft software and register skills
Must be able to lift 30-40 lbs regularly throughout shifts
Ability to stand, bend, reach and scoop through-out assigned shfit
Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
