Position Summary
The Fulfillment Specialist coordinates the end-to-end fulfillment of customer orders from release through shipment, ensuring accurate documentation, inventory allocation, and timely execution. This role connects customers with AGSE's internal operations, coordinating across functions to ensure customer requirements, commitments, and compliance obligations are met accurately and on time.
The Fulfillment Specialist provides accurate information, proactive follow-up, and timely communication while identifying and escalating issues that may impact customer delivery.
Why Work Here
- Own assigned customer orders from release through shipment and see your work through from start to finish
- Work at the center of Customer Service, Supply Chain, Operations, Quality, and Logistics
- Help protect customer commitments by identifying risks early and driving practical solutions
- Use Epicor Kinetic and operational data to improve visibility, accuracy, and on-time delivery
- Contribute to fulfillment reporting, dashboards, and continuous improvement initiatives
- Build experience with aerospace products, international shipping, and complex customer requirements
Key Responsibilities
Order Review and Documentation
- Verify customer requirements, including part numbers, quantities, pricing, delivery dates, shipping instructions, and applicable compliance requirements.
- Create, review, and maintain shipping and quality documentation to ensure customer, regulatory, and internal requirements are met before shipment.
- Inventory and Fulfillment Execution
- Review inventory availability and determine the appropriate ship-from location or allocation to support customer delivery requirements.
- Monitor orders against committed delivery dates and coordinate order release and shipment timing to support on-time delivery.
- Track material availability, production status, inspections, inventory, and shipment readiness.
- Maintain visibility of finished goods inventory and order status to support fulfillment decisions and customer commitments.
Issue Management and Communication
- Track and resolve fulfillment issues, follow up on outstanding actions, and support recovery plans for at-risk orders.
- Identify requirements that cannot be fulfilled as ordered and proactively escalate risks, delays, shortages, or capacity constraints to Purchasing, Quality, Operations, and Customer Service.
- Provide timely and accurate order status, delivery, change, and shipment information to customers and internal stakeholders.
- Proactively communicate potential delivery issues and coordinate with Customer Service and Sales when customer requirements or expectations require clarification.
- Systems, Logistics, and Continuous Improvement
- Maintain accurate and current Epicor Kinetic data related to customer orders, inventory, fulfillment status, and shipments.
- Coordinate with Logistics to ensure completed orders are shipped according to customer requirements, including transportation, documentation, and domestic or international shipping requirements.
- Participate in order review and fulfillment meetings and support fulfillment reporting, dashboards, and continuous improvement initiatives.
Qualifications
- 5+ years of experience in order management, fulfillment, supply chain, manufacturing, or a related environment.
- Experience with ERP systems.
- Strong attention to detail, accuracy, organization, and follow-through.
- Excellent written and verbal communication skills.
- Ability to manage multiple customer orders, priorities, and deadlines in a fast-paced manufacturing environment.
- Strong problem-solving and interpersonal skills.
- Responds with urgency and understands customer requirements.
- Takes responsibility for assigned orders and follows issues through resolution.
- Identifies issues early and drives effective solutions.
- Collaborates effectively across Customer Service, Supply Chain, Operations, Quality, and Logistics.
- Associate or bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field.
- Epicor Kinetic experience.
- Experience with aerospace, industrial manufacturing, or engineered products.
- Experience with international shipping, customs, FTZs, or logistics.
Benefits
- Medical, dental, life and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career development opportunities
- Tuition reimbursement
- Referral program
- Sick leave
Work Environment
- This role is on-site in Cincinnati, Ohio 45215. Employees work primarily in an office environment while interacting regularly with customers, suppliers, and internal departments. Occasional visits to manufacturing or warehouse areas may be required. This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- Order fulfillment: 5 years (Preferred)
- ERP systems: 3 years (Preferred)
Ability to Commute:
- Cincinnati, OH 45215 (Required)
Work Location: In person
