Join our Team!
Summary
As a Houseperson/Houseman, you will be integral to maintaining the hotel's cleanliness and overall presentation. Reporting to the housekeeping management, your core responsibilities will include floor care and general cleaning tasks to ensure a welcoming environment for guests. Your hotel experience and hospitality skills will enhance guest satisfaction, while your relevant janitorial and custodial expertise will support efficient operations. A high school diploma or GED is required, along with proficiency in English, to communicate and collaborate with the team effectively. Join us in creating a memorable stay for our guests.
Essential Functions:
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Maintain assigned public areas and restrooms while meeting the hotel's standards of cleanliness
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Clean public areas & office spaces
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Push and pull a vacuum throughout designated areas of the property
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Take out garbage for pickup service as well as monitor and control a comprehensive hotel recycling program.
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Reporting any maintenance deficiencies,
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Collection, distribution, and restocking of linen and terry items
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Removing solid linen
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Trash disposal from carts and other assigned areas
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Handling of guest requests and complaints
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Maintain guest confidence, privacy, and security of guests, guests' rooms, and their belongings
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Deep Clean all assigned rooms and bathrooms
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Replaces all amenities and linens according to hotel standards
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Keeps carts and linen closets clean and orderly
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Provide both set-up/breakdown service of the meeting space
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Reports irregularities or suspicious circumstances on the guest floors
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Notifies Manager of discrepancies such as vacant rooms, etc.
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Turns in lost and found items as per department standard
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Uses equipment and supplies in an appropriate and professional manner
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Replaces light bulbs according to hotel standards
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Completes special cleaning projects
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Greets guests in a friendly and courteous manner
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Satisfies guest requests for information and service
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Reports items of great value left unsecured in hallways and guest rooms
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All other miscellaneous responsibilities as assigned and deemed appropriate by management
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Ability to lift 50lbs
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Must be able to stand for extended periods, bend, and lift 50lbs
Qualifications:
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Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
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Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision
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Punctuality and regular and reliable attendance
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Interpersonal skills and the ability to work well with co-workers and the public
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Prior guest relations training
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Knowledge of proper equipment usage
Education
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High school graduate or equivalent vocational training
