The Operations Coordinator is responsible for accurately coordinating case management for all assistance requests. This includes researching information, providing support, documenting case notes, and ensuring high‑quality customer service. You’ll work within a 24/7 operations center alongside multilingual, emergency‑certified professionals supporting global travel‑related inquiries.
Schedule: 3×13‑hour shifts per week (nights & weekends rotation after training)
Pay: $18-$19/hr
Location: Fully on site in Princeton, NJ
Temp to Perm
Key Responsibilities:
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Coordinate case management for assistance requests; research, assist, and document case notes
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Respond to travel‑related inquiries for Assist America services
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Receive and prioritize non‑emergency and emergency calls
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Serve as first point of contact for clients; escalate when needed
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Document all case information in Case Management Software (CMS)
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Perform data entry, maintain files, and complete clerical tasks
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Liaise with members, clients, and providers
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Collaborate with internal teams to ensure seamless client experience
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Participate in meetings and share insights
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Research provider information within internal databases
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Support team members and contribute to department initiatives
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Monitor operations center equipment
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Perform additional duties as assigned
Required Skills & Experience::
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2–3 years in Customer Service, Assistance, or related industry
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Arabic speaking strongly preferred; bilingual candidates encouraged
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Strong Microsoft Office skills
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Excellent communication and customer service abilities
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Professional speaking, listening, and writing skills
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Strong time‑management and organizational skills
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Travel‑minded with appreciation for diverse cultures
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Ability to stay calm under pressure and multitask
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Ability to work shifts, holidays, and mandated overtime
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