Overview:
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.
Responsibilities:
- ADMINISTRATIVE DUTIES:
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Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
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Schedule and confirm patient appointments.
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Collect point of service payments, including patient copays and other forms of patient financial responsibility.
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COORDINATION AND COMMUNICATION:
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Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
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Attend required meetings/huddles and collaboration within clinic team.
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DOCUMENTATION AND COMPLIANCE:
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Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
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Familiarity with HIPAA and 42-CFR part 2 desired.
KNOWLEDGE SKILLS, AND ABILITIES
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Excellent verbal and written communication skills
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Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
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Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
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Competent at working with a diverse population of colleagues and patients
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Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
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Team-player, able to work collaboratively in a multidisciplinary healthcare environment
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Adaptable and agile within a dynamic work environment
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Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
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Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
Qualifications:
- EXPERIENCE
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2+ years of prior front desk experience preferred.
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EDUCATION:
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High School Diploma or equivalent
BRIGHTVIEW HEALTH BENEFITS AND PERKS:
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PTO (Paid Time Off)
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Immediately vested and eligible in 401k program with employer match.
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Company sponsored ongoing training and certification opportunities.
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Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
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Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!
