SUMMARY:
Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.
ESSENTIAL FUNCTIONS:
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Answer phones and respond to customer requests.
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Place customer orders in computer system.
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Provide customers with product and service information.
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Transfer customer calls to appropriate staff.
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Identify, research, and resolve customer issues using the computer system.
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Follow-up on customer inquiries not immediately resolved.
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Complete call logs and reports.
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Recognize, document, and alert the supervisor of trends in customer calls.
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Recommend process improvements.
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Other duties as assigned.
QUALIFICATIONS REQUIRED:
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Basic reading, writing, and arithmetic skills required.
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Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm
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Work requires willingness to work a flexible schedule.
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Strong basic computer skills
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Type 30 wpm
MINIMUM REQUIRED EDUCATION:
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High school diploma or equivalent.
