Job Description:
Serving as the focal point for our practice teams and senior leadership, The Solutions-Driven Accounts Receivable Aging Specialist is responsible for proactively managing and resolving the organization's patient and insurer accounts receivable portfolio, with a primary focus on balances exceeding 90 days outstanding. This role leverages strong financial acumen, analytical thinking, and problem-solving skills to identify payment barriers, investigate complex account issues, and implement effective resolution strategies. These efforts improve cash flow, reduce outstanding balances, and strengthen collection performance. Maintaining positive relationships with patients, practice teams, and insurance carriers. Working closely with Operations, Finance, and Practice Leadership, this plays a critical role in driving measurable financial results and supporting the organization's overall revenue cycle and financial health.
Responsibilities:
· Provide hands-on management and support to the practice teams in managing and resolving an assigned portfolio of patient and insurer accounts receivable, with a primary focus on balances aged 90 days and older across multiple dental practices.
· Monitor aging reports, analyze account trends, and identify collection priorities and opportunities to improve performance and reduce delinquent balances.
· Investigate account discrepancies, billing issues, payment delays, denied claims, and underpayments to determine root causes and facilitate timely resolution.
· Collaborate with practice teams, billing, operations, finance, insurance carriers, and other stakeholders to resolve complex patient and insurance account issues.
· Coordinate with the practice teams to investigate unpaid, denied, or underpaid insurance carrier claims.
· Contact patients regarding outstanding balances and negotiate payment arrangements in accordance with company policies and established guidelines.
· Research account histories, payment activity, and supporting documentation to assist the practices in resolving complex billing and collection challenges.
· Maintain accurate and timely documentation of collection activities, payment commitments, account status updates, and resolutions within the practice management system.
· Prepare and distribute aging, collections, and account performance reports for Finance and Revenue Cycle leadership.
· Escalate unresolved or high-risk accounts to leadership with recommended solutions and action plans.
· Recommend and support process improvements that enhance collection effectiveness, reduce aged receivables, and improve cash flow.
· Ensure compliance with HIPAA, FDCPA, company policies, regulatory requirements, and industry best practices.
· Meet or exceed established collection goals, key performance indicators (KPIs), account resolution targets, and aging reduction objectives.
Qualifications:
· Bachelor’s degree in Accounting, Finance, Business Administration, or a related field required
· Two or more years of experience in accounts receivable, collections, revenue cycle management, or corporate accounting.
· Healthcare or dental industry experience preferred.
· Strong understanding of accounts receivable principles, aging analysis, reconciliations, and collection strategies
· Experience interpreting Explanation of Benefits (EOBs) and insurance payments is preferred
· Advanced proficiency in Microsoft Excel, including reporting and data analysis
· Experience with ERP, accounting, or dental practice management software
· Solution-oriented mindset with a proactive approach to problem-solving
· Strong analytical and critical thinking skills
· High level of professionalism and confidentiality
· Ability to build collaborative relationships across departments.
· Excellent organizational and time-management skills
· Results-driven with a focus on continuous process improvement and customer satisfaction
· Ability to manage confidential financial information with professionalism and discretion
Why Join Qualitas Dental Partners?
At Qualitas Dental Partners, you'll join a collaborative organization where your work has a direct impact on the financial success of a growing network of dental practices. We value accountability, innovation, and continuous improvement, and we invest in our employees' professional growth.
Benefits
· Competitive salary
· Medical, dental, and vision insurance
· 401(k) with company match
· Paid time off and company holidays
· Professional development opportunities
· Collaborative, team-oriented culture
· Opportunity for career advancement within a growing organization
This role is ideal for a finance professional who combines strong collections expertise with a patient-focused, solutions-driven approach and enjoys resolving complex account issues, improving financial performance, and collaborating across departments. If this sounds like you, we encourage you to apply and join the Qualitas Dental Partners team, where you'll help support the organization's overall financial health and success.
Pay: From $75,000.00 per year
Work Location: In person
