CULVER’S® JOB DESCRIPTION
ENTRY LEVEL MANAGER
Reports to General Manager, 1st and 2nd Assistants
JOB SUMMARY
Maintains high standards of ethics and provides leadership, direction, and opportunity to the True Blue Crew to ensure that every guest who chooses Culver’s® leaves happy.
ESSENTIAL FUNCTIONS
1. Runs shifts effectively with daily deployment sheet to ensure quality products, excellent guest service and restaurant cleanliness while maintain labor and food costs.
2. Follows and implements restaurant policies and procedures effectively holding team members accountable for their actions and/or behaviors.
3. Ensures the accurate completion and follow through of all food safety practices and employment law compliance. Promptly communicates any questionable behaviors or infractions with General Manager.
4. Demonstrates positive and effective role modeling for team members as a coach and mentor to promote team member growth and the development of a high performing team in a safe, friendly, and family oriented enviorment.
5. Routinely monitors and coaches team on safety best practices related to the Culver’s hazard communication program and workplace safety.
6. Performs restaurant opening and closing procedures effectively.
7. Performs and understands managerial functions with the POS system.
8. Responsible for restaurant cash management.
9. Monitors inventory levels to ensure adequate supply for shift based on current restaurant sales.
10. Holds team accountable for following proper uniform standards including and grooming and jewelry guidelines.
11. Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
12. Performs any other miscellaneous job duties as assigned.
QUALIFICATIONS
Ability to foster and encourage open communication, teamwork and cooperation. Results driven with some leadership experience preffered or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
· Stands for long periods of time without sitting
· Walks fast paced during shifts. Bends, reaches and stoops
· Lift / carry 10 lbs or less Constantly; Lift / carry 11-20 lbs Frequently; Lift / carry 21-50 lbs Occasionally; Lift / carry 51-100 lbs Rarely
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- A prospective client tells you she has used your main competitor for 10 years and likes their product.
What would you do?
A. Ask what she would change about your competitor’s product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor’s drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Fond du Lac, WI 54935 (Required)
Ability to Relocate:
- Fond du Lac, WI 54935: Relocate before starting work (Required)
Work Location: In person
