Summary:
Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
Responsibilities:
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Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
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Monitor quality of documents and enter missing information into the AuctionACCESS system
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Assist customers/answer questions about the system including routine and non-standard questions
- Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
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Use phone tracking software to manage calls and log activity – note caller information and progress on issues
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Serve as first line contact for troubleshooting problems with hardware
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Work with co-workers – backup others, troubleshoot problems
Requirements:
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High school diploma or equivalent
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Knowledge of Microsoft Office products
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Strong service orientation skills
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Excellent verbal and written communication skills and data entry
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Able to manage multiple tasks
Pluses:
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Experience in a call center
- Automotive or auction experience
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Fluent in Spanish
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Associates degree or related experience preferred
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ort effective department performance
